Customer Reviews
Process was very quick. Working with Jacob was very easy as well. My wife wasn’t feeling great and we communicated pricing and signed docs throughout the day. We were only at the dealership for about an hour! Record in my car Buying experience.
Great salesperson horrible manager. Finance guy was great. Manager sent me out the door as if they didn't need my business.
Big mo great
My Sorento is Amazing, the service, the people, the place is very nice and treat me politely
(Translated by Google) Adrián G. (aka the mischievous one) highly recommended!! Excellent service and advice. (Original) Adrián G. (Alias el travieso) recomendadisimo!! Excelente servicio y asesoría.
(Translated by Google) Excellent service from Adrián the naughty, very friendly and attentive (Original) Excelente servicio de Adrián el travieso muy amable y atento
Had an amazing experience getting a car here! Consultant Ameer Khan was truly helpful and answered all my questions. Thank you for helping us get our new car 🙂 we love it!!
Big Mo very professional seller. One of the best
Big mo did the process like we was buying candy from the store
BIG MO IS THE BEST, go there & ask for him personally he really would work with you.
A few months ago, I walked into Universal Hyundai with my eyes set on a 2024 Hyundai Sonata. I was looking for something with more space than my 2013 Kia Forte. Andres S. was the best dealer we could have worked with from UH. He was attentive and took time to listen to my mother and me. He listened to every detail of our wants and needs and understood exactly what we were looking for. Driving the Sonata unfortunately didn't feel right for me, he saw that and suggested that I test drive a Kona, which felt more like my style. ...
Eleazar Diaz was very patient, helpful and knowledgable. Great experience and happy with my new car! Thank you!
Took my 2022 Sonata in for service due to no AC. Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in person to ask and was given the run around. Very poor way of doing business. Quick to sell you a car but slow to fix anything under warranty.
William did an awesome job much respect to him and the staff for making our daughter first car a easy one
Adrian “El Travieso”was an excellent host! Respectful, professional, nice sense of humor and above all very quick and effective with service. Highly recommended!
(Translated by Google) Excellent and extraordinary service from Adrián el naughty, good attention and the service was very fast, his treatment was excellent. I will recommend him to my friends. (Original) Excelente y extraordinario servicio de Adrián el travieso buena atención y el servicio fue muy rápido,su trato fue de excelencia lo recomendaré a mis amistades
(Translated by Google) Adrián the naughty, took great care of me! The service was excellent, the attitude very positive, always willing to help me with all my questions. I definitely recommend him 5 stars, a very human person and good humor! (Original) Adrián el travieso, me atendió de maravilla! El servicio fue excelente, la actitud muy positiva, siempre dispuesto ayudarme con todas mis dudas. Definitivamente lo recomiendo 5 estrellas una persona muy humana y de buen humor !
car couldn’t even make it to my first payment, battery died and dealer refused to replace it. tryna charge me $200
At Universal Hyundai they are professional, personable, and they know their job. Raymundo has always been a pleasure to deal with. You will never be disappointed.
Mr.Villa was amazing in helping me choose a new car! He was very patient and thorough with his explanations. His dedication to detail and overall kindness has made this experience so much easier and less stressful. Thank you so much!!!
Big Mo was a very awesome representative, very patient and knowledgeable.
Thanks BigMo!
The dealership, Ceasar in finance, Emil in insurance and Omar my salesman all treated me with kindness and care. I appreciate all of them making the experience easy. I love truck, thank you.
(Translated by Google) Eddy Matos gave us excellent service, he was an honest person and he dedicated all his time to us, he answered all our questions and helped us get the best price possible, 1000% recommended (Original) Eddy Matos nos dio un Excelente servicio fue una persona honesta y nos dedico Todo El tiempo , nos Contesto todas las preguntas y nos ayudo a conseguir El mejor precio possible , 1000% recomendado
This is my 3rd car with Universal Hyundai. Thanks to Carlos Roman to help me out this time
Great services from Universal Hyundai, Raul Martinez and Alexis Mangual. Very patient, understanding and helpful with my vehicle search. Would recommend, go and see them for the best deal.
(Translated by Google) Jhoni excellent service helped me a lot (Original) Jhoni servicio excelente me ayudó mucho
Universal Hyundai: Unresponsive, Unhelpful, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and overall customer service failure made this an incredibly frustrating experience. I dropped off my car for a manufacturer-approved paint repair on March 4, 2025. I was told the work would take 1–2 weeks. However, nearly a month later, my car was still not ready, and the dealership refused to provide clear updates. Repeated missed deadlines: I was eventually told my car would be ready by March 20, then March 25, then pushed back again. I had to chase down answers ...
Eleazar was the absolute greatest sales man. He listened to me and showed me every model of the Kona so that I could chose what I liked. He didn’t pressure me, just informed me. I would recommend him a thousand times! Everyone from the time I walked in to the door, even without an appointment, were exceptionally pleasant!
Excellent service from Adrian el Travieso!
Big Mo was very helpful and knowledgeable. Will recommend
(Translated by Google) Eleazar Díaz excellent service, very friendly and really helpful (Original) Eleazar Díaz exelente servicio muy amable y ayuda de verdad
(Translated by Google) Well, I am very happy with my purchase and I want to emphasize that Omar Quintana assisted me, he was an excellent seller, a person and human, I recommend him and the H super cozy atmosphere, everyone attentive and friendly (Original) Bueno estoy muy contenta con mi compra y quiero recalcar que me atendió Omar Quintana exelente vendedor persona y humano lo recomiendo y el H ambiente súper acogedor atentos todos y amables
(Translated by Google) One of the best services that Mr. Néstor offered us very well, his work, grateful for his help, collaboration and presentation of the vehicles presented, thank you, Mr. Néstor. (Original) Una de las mejores atenciones la que el Sr Néstor nos ofreció muy bien su trabajo agradecido am de su ayuda colaboración y presentación de los vehículos presentados gracias Sr Néstor
(Translated by Google) I came with no expectations of bringing a car and the treatment with Nestor and Pablo was 10/10, they helped me find what I was looking for at the price I wanted, highly recommended! (Original) Venía sin expectativas de llevar carro y el trato con Nestor y Pablo fue 10/10, me ayudaron a encontrar lo que buscaba al precio que quería, súper recomendados!
(Translated by Google) Perfect service. We left very satisfied and happy. Thank you so much (Original) Perfeito atendimento. Saímos muito satisfeitos e felizes. Thank you so much
Hay a great experience with Universal Hyundai. Big Moe was great, super knowledgeable. Would highly recommend ñ!
Big Mo was great. It was a very good experience, he got us the best deal..!
Big Mo was fantastic will come back for him
Big mo It was excellent.
(Translated by Google) I have fallen in love with Hyundai because of the team of professionals they have, the kindness and attention of Rudys Rubio and Frankie Martinez. (Original) Vengo enamorada de Hyundai por el equipo de profesionales que tienen, la amabilidad y la atención de Rudys Rubio y Frankie Martinez.
The sales team are great. It was fast and very organized to buy the GV70. Customer Service is great. Thanks Nick
(Translated by Google) The experience with Rudys Rubio was excellent, very professional, very charismatic and pleasant. He spent several hours clarifying my doubts and helping me so that the business was carried out successfully. At no time did I feel pressure like I felt from other dealers. I recommend the place 100%. I also thank Mr. Frankie Martinez from finance who was very kind and the manager. Everyone always with a smile. (Original) La experiencia con Rudys Rubio fue excelente, muy profesional, muy carismatico y agradable. Dedico varias horas en aclararme dudas y ayudarme para que el negocio se realizara con ...
Nestor worked with my husband and I to get the car of my dreams. He was honest and forthright, and made the experience so smooth. He went above and beyond to ensure we left happy. He is an asset to Hyundai and I highly recommend asking for him the next time you are shopping for a car. We are so grateful to Universal Hyundai for a positive car buying experience. Pablo was also an incredible help. Thank you both!!! Cesar explained the paperwork thoroughly and helped us to leave with full understanding of the car buying process. Thank you Universal ...
(Translated by Google) Excellent service, very attentive. You want to buy a Hyundai go with Chems (Original) Excelente atención, muy atento. Quieres comprar un Hyundai ve con Chems
(Translated by Google) Excellent service from Adrian the naughty, super good service (Original) Excelente servicio de Adrian el travieso super buen servicio
(Translated by Google) Excellent seller, I always look for the best ways of financing. Look for Adrian the mischievous (Original) Excelente vendedor siempre busco las mejores maneras de financiamiento. Busca a Adrian el traviezo
Eleazar, was great as well Mustafa the finance guy for Hyundai.
(Translated by Google) I had a great experience with Universal Hyundai. From the first moment, the team was friendly, professional and very willing to help me. They helped me solve a problem with a car I bought with them quickly and effectively, and I was very happy with the service I received. This is a dealership that truly cares about their customers and it shows. Thank you for everything, especially Jeanlique and Ángel. (Original) Tuve una excelente experiencia con Universal Hyundai. Desde el primer momento, el equipo fue amable, profesional y muy dispuesto a ayudarme. Me ayudaron a solucionar un ...
Amazing service from Chems and Janlique would definitely recommend
Eleazar Diaz was absolutely amazing!!! He made the entire purchase a breeze. Thank you so muchhhh
(Translated by Google) Excellent Service by Adrian!! (Original) Excelente Servicio por parte de Adrian !!
Nestor was incredible! He speaks both English and Spanish. Very clear, patience and super nice.
Sales manager is very rude. I purchase 2023 Nissan rouge and it has brake Pedal problems. He refuse to give me loaner when I ask. He said it’s not necessarily important.
I recently went to Universal Genesis and had an amazing experience. When I walked in to the dealership I was undecided as to what vehicle we wanted to look into and General Sales Manager, Guillermo, had us work with Nick G. Nick was so patient and showed us a few different models with various trim levels. He was never pushy, and we never felt any pressure during the negotiation process. Once we narrowed down on our Genesis GV60 model, Jose C. over in Finance took great care of us and was a pleasure to work with. Even while it was ...
(Translated by Google) Heleazar Díaz was my seller, I recommend him 100% excellent service (Original) Heleazar Díaz fue mi vendedor, lo recomiendo 100% excelente servicio
William Sanchez when above and beyond to help us with our new EV. Will be back again!
Chews and everyone was great! Highly recommend!!
OMAR QUINTANA is FANTASTIC!! Top customer service at this location. Excellent communication and follow through with the customer and makes you feel very welcome. I recommend you go to Universal Hyundai and ask for Omar. Thank you
(Translated by Google) Excellent dealership, clean place, attention from all the staff from the manager to the salespeople is A1, everyone is always attentive to making sure that one is comfortable during the closing of the purchase, you can come and ask without obligation that they will attend to you with the same affection. The best 100% recommended seller is called OMAR QUINTANA, look for him, you will not regret it, sincere, super collaborative and with a lot of patience and incredible attention. Thanks Omar, there are now 4 cars that we have taken out with you. (Original) Excelente concesionario, lugar limpio, ...
(Translated by Google) Without a doubt, where you go you make a difference Omar 100% always recommended! Your way of helping and focusing on customers' needs to leave them satisfied is magnificent! Thanks for your attention! We will continue adding new cars 🙏🏻💫 there are already 4 cars purchased with you and I am always completely grateful for everything! Look for it and I promise you won't regret it 🤍🤞🏻 OMAR QUINTANA 💫 (Original) Sin duda alguna, a donde vas haces la diferencia Omar 100% recomendado siempre! Tu manera de ayudar y enfocar las necesidades de los clientes para salir satisfechos es magnífico! Gracias ...
My sales rep, Jacob Mckinney, was absolutely great. We negotiated everything over the phone super smoothly and all I had to do was go on over to pickup the car. Once in person it was super easy and fast. Genuinely super satisfied.
My experience was great with Darling selling me the 2018 Nissan leaf she was very professionally and answer all of my question. Thank you.🙏🏽
Arnaldo Orriols was very attentive, an excellent representative. Very professional! Thank you.
Darling was so helpful and proactive when I was looking for a new car! Not only did she answer all of my questions and help with the buying process, she went above and beyond and directly retrieved the car model that I was looking for from another dealership. Would definitely recommend working with Universal Hyundai and Darling specifically. Because of her dedication, I have a new car that I love!!
Our 2nd purchase here. Our Salesman, Errol, is Outstanding and Helped us find our vehicle needs perfectly. Entire Staff were Friendly , Professional and Helped us with all our needs and questions. 🤗
Big Mo took care of us and made our purchase very smooth! It was worth the 2hr trip to purchase the car of our dreams.
Big Mo did an awesome job getting me the best deal on my new car. I will highly recommend that anyone that comes here should work with Big Mo!!! Thank you again!!!!
Isaiah was very professional and was knowledgeable about the car that I was interested in. Would highly recommend for anyone coming in. Thank you!
Had my keys ready and I was out in 5 minutes. The dealership is awesome
I recently purchased a Hyundai Kona SEL from Universal Hyundai, and I couldn’t be happier with my experience! Eleazer was my sales representative, and he made the entire process smooth and stress-free. From the moment I arrived, Eleazer was incredibly informative and knowledgeable. He took the time to explain all the features of the first Kona he showed me, and honestly, that was all it took—I was convinced right away! His professionalism and honesty made me feel confident in my decision, and I truly appreciate his help in finding the perfect car for me. If you're looking ...
You all should definitely buy a car from Ameer. He’s amazing
After searching many dealerships for the car I wanted Ameer Kahn was able to find my only choice sooner than I expected. He kept me in the loop as he searched. I’m happy with the vehicle, happy with Ameer, and universal Hyundai. I had the choice of shopping closer to home but my 3rd vehicle from universal Hyundai is now in my garage.
I had an excellent experience at Universal Hyundai! Isaiah was friendly, knowledgeable, and attentive. He made the car-buying process smooth and stress-free. Highly recommend this dealership for anyone looking for a new car!
I had a nice wonderful experience at Universal Hyundai because of Isaiah Arce. From the moment i was greeted all the way through to the end our transaction, he provided me with the highest quality of customer service and care. I am forever grateful for the pleasant experience and I love my new car! I highly recommend him and Unversal Hyundai!
I went to Universal Hyundai to look at some cars, and Isaiah was extremely helpful throughout the process. He was patient, professional, and took the time to understand what I was looking for. He showed me different options within my budget and explained everything clearly without any pressure. He answered all my questions and made the experience stress-free. Even though I was just browsing, he treated me with the same attention and respect as a serious buyer. I really appreciated his help, and I’ll definitely come back and shop with Isaiah!
Thank you Brian y Hector
I had such a good experience with Isaiah. Arce,He was very polite and knowledgeable. I recommend it to everybody I know ,
My girlfriend Clarissa and I went in this past Saturday and met with Raymundo. She went in looking to do a possible trade-in. From start to finish Raymundo's customer service, diligence, knowledge, and overall fun attitude made the entire experience of trading in her car a true pleasure. We also met his manager Antonio, and the financial manager Ramces. Both men were also a pleasure to deal with. The entire place just felt vibrant, clean, and professional. We would definitely recommend people to shop at Universal Hyundai. Ask for Raymundo!
Universal Hyundai was my first and only stop on my car buying journey. Rudys Rubio was a fantastic to work with, was knowledgeable about the vehicles, and was easy to talk to. Buying a car can take a long time, but Rudys made it go buy faster with easy-going conversation and a kind demeanor. Highly recommend this dealership and Rudys.
(Translated by Google) Excellent service with Johny 10/10 (Original) Excelente servicio con Johny 10/10
(Translated by Google) Thanks for Adrián's attention!! (Original) Gracias por las atenciones de Adrián !!
(Translated by Google) Very good job from the seller Nestor. With a lot of professionalism and knowledge (Original) Muy buen trabajo el del vendedor Nestor. Con mucha,profesionalidad y conocimiento
Carlos Escobar he was really help full answering my question over the phone I will recommend him an his location to buy a car thank you carlos
Carlos Escobar provided a comfortable, relaxed and well informed experience while I visited Universal Hyundai. Would recommend Carlos to fulfill all your needs at Universal Hyundai!!!
(Translated by Google) Excellent attention from Adrián the Mischievous (Original) Excelente atención de Adrián el Travieso
Carlos Escobar was a great helper. customer service is above and beyond to resolve my issue and I’m extremely grateful for his help. Keep the good work.
Excellent customer service, very attentive and very communicative Carlos Escobar thx for you services.
Carlos Escobar great person I had no issues with him very patient and understanding will recommend
(Translated by Google) Very grateful for the very cordial and sincere service. Sales representative Nestor is very professional. (Original) Muy agradecida con el servicio muy cordiales , y sinceros . El representante de ventas Néstor es muy profesional
Excellent experience! Just bought a car for my daughter. This is her first vehicle so she didn’t know exactly what she wanted and her dad and I had a lot of questions and safety concerns. Andres Sanmiguel was referred to us by a friend and he didn’t disappoint. He was knowledgeable, patient and accommodating. He answered all our questions, understood our concerns and showed us all the possible choices in a very nice and professional manner. No tricks, hidden fees or uncomfortable surprises. Thank you Andres!!!! We highly recommend you and Universal Hyundai/Nissan on OBT.
(Translated by Google) Excellent attention from Adrián the naughty (Original) Excelente atención de Adrián el travieso
(Translated by Google) Excellent service from Adrian the Naughty. (Original) Excelente atención de Adrián el Travieso.
(Translated by Google) ADRIAN EL TRAVIESO, thank you so much for the 10/10 service. I was delighted 🙌🏽 (Original) ADRIAN EL TRAVIESO, muchas gracias por el servicio 10/10. Quedé encantada 🙌🏽
(Translated by Google) I had an excellent experience buying my car with Adrián Grullón (the mischievous one). He was a professional, very attentive to my needs, making the entire process easy. I recommend your service 100%! (Original) Tuve una excelente experiencia comprando mi auto con Adrián Grullón (el travieso). Fue todo un profesional, muy atento a mis necesidades, haciendo todo el proceso fácil. ¡Recomiendo su servicio al 100%!
(Translated by Google) Thanks for the attentions of Adrian (The Naughty One) 🙌🏽 (Original) Gracias por las atenciones de Adrián (El travieso) 🙌🏽
(Translated by Google) Excellent attention provided by Adrián the naughty 👍🏼 (Original) Excelente la atención brindada por Adrián el travieso 👍🏼
