Excellent service for the second time!! Thank you for working with us and giving us the opportunity to own a new car!

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⭐⭐⭐⭐⭐ I had a wonderful experience at Hyundai, thanks to Alexis Ramos and Alex Vazquez! Both were incredibly professional, friendly, and attentive throughout the entire process. They went above and beyond to make sure everything was handled smoothly and that we felt comfortable and well taken care of. It’s not every day you come across people who genuinely care about providing outstanding customer service. Alexis and Alex are a great example of what excellent customer service should look like. Thank you both for your patience, kindness, and dedication! Hyundai is lucky to have you on their team. Highly recommended!

I came in as a browser then felt so comfortable that I committed to come back and be a buyer. I’m a first time car buyer and Issa and Alexis made me feel so at ease throughout the process. I came back two days after browsing and test driving cars to become a first time buyer. I will be honest I came with jitters and nerves about buying my first car, I had set up an appointment with Issa and from the time she came to greet me I was already feeling more at ease. I was able to ... Read More

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Google - Nov 6, 2026

I came in as a browser then felt so comfortable that I committed to come back and be a buyer. I’m a first time car buyer and Issa and Alexis made me feel so at ease throughout the process. I came back two days after browsing and test driving cars to become a first time buyer. I will be honest I came with jitters and nerves about buying my first car, I had set up an appointment with Issa and from the time she came to greet me I was already feeling more at ease. I was able to test drive again, and look at options that benefitted me. I felt listened too, attended and valued. As a female and a younger range customer feeling comfortable in an environment was important for me and my big decision. I was able to also bring family members with me without feeling like it was a disturbance. Issa helped me find something that was best for my life style, financial status and overall happiness. The honesty and genuine care they give in this venue is truly one of a kind I would recommend anyone to come and shop here especially when buying for the very first time. Best of luck to anyone out there.

DO NOT BUY USED VEHICLES FROM THIS PLACE!!!!! I bought a used ram and brought up issues on the test drive and they ignored them, I had to replace my tires that were bubbling and about to explode, the alignment was completely off, my passenger mirror motor is shot and now I have been out of my truck for a week because they sold me an extended warranty company that is delaying and is already in a breach of contract. Great place to buy if you like being pressured into sales, like being ripped off and like sitting on hold ... Read More

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Yelp - Nov 6, 2026

DO NOT BUY USED VEHICLES FROM THIS PLACE!!!!! I bought a used ram and brought up issues on the test drive and they ignored them, I had to replace my tires that were bubbling and about to explode, the alignment was completely off, my passenger mirror motor is shot and now I have been out of my truck for a week because they sold me an extended warranty company that is delaying and is already in a breach of contract. Great place to buy if you like being pressured into sales, like being ripped off and like sitting on hold for hours., they reached out asking for the full story and ignored since.

Two weeks ago, I purchased a 2025 Toyota Corolla from Universal Hyundai, and my post-sale experience has been extremely frustrating. Just a few days after driving the vehicle off the lot, the air conditioning trim pieces appeared cracked overnight due to an obvious hidden defect or stress in the dashboard material. There are also stains on the rear of the vehicle. I have not applied any products to the vehicle, nor has it sustained any impacts. It is also worth noting that the vehicle was delivered to me at night, at 9:06 PM. I have attempted to contact dealership staff through messages ... Read More

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DealerRater - Nov 6, 2026

Two weeks ago, I purchased a 2025 Toyota Corolla from Universal Hyundai, and my post-sale experience has been extremely frustrating. Just a few days after driving the vehicle off the lot, the air conditioning trim pieces appeared cracked overnight due to an obvious hidden defect or stress in the dashboard material. There are also stains on the rear of the vehicle. I have not applied any products to the vehicle, nor has it sustained any impacts. It is also worth noting that the vehicle was delivered to me at night, at 9:06 PM. I have attempted to contact dealership staff through messages to resolve these issues with a practically brand-new vehicle, but I am being ignored and have received no response. I demand that a service or sales manager contact me to address this matter and honor the warranty or provide the support expected with this purchase. I look forward to your call.

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Excellent experience from the beginning, seller Carlos spotted me arriving to entrance, immediately assisted asking what I was looking. Never pushed me, he answered every question and patiently waited during my decision making process. Ramses as well, was very knowledgeable and informative about the financial part, no rush a lot of patience with me. Also answered every questions, and repeated information when I was confused. The price: very good. I'm happy with my decision, hope my relationship with Universal Hyundai remain great.

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Chris was awesome and made things very easy for me. Was glad I found him as this was the easiest car buying process I have experienced.

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Two weeks ago, I purchased a 2025 Toyota Corolla from Universal Hyundai, and my post-sale experience has been extremely frustrating. Just a few days after driving the vehicle off the lot, the air conditioning trim pieces appeared cracked overnight due to an obvious hidden defect or stress in the dashboard material. There are also stains on the rear of the vehicle. I have not applied any products to the vehicle, nor has it sustained any impacts. It is also worth noting that the vehicle was delivered to me at night, at 9:06 PM. I have attempted to contact dealership staff through messages ... Read More

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Google - Nov 5, 2026

Two weeks ago, I purchased a 2025 Toyota Corolla from Universal Hyundai, and my post-sale experience has been extremely frustrating. Just a few days after driving the vehicle off the lot, the air conditioning trim pieces appeared cracked overnight due to an obvious hidden defect or stress in the dashboard material. There are also stains on the rear of the vehicle. I have not applied any products to the vehicle, nor has it sustained any impacts. It is also worth noting that the vehicle was delivered to me at night, at 9:06 PM. I have attempted to contact dealership staff through messages to resolve these issues with a practically brand-new vehicle, but I am being ignored and have received no response. I demand that a service or sales manager contact me to address this matter and honor the warranty or provide the support expected with this purchase. I look forward to your call.

I had an amazing experience with my recent Palisade purchase, everyone was very helpful knowledgeable and friendly. Specially Mr.Nestor Mr.Pablo and Mr.Amine l am thankful for the smooth buying process l will definitely reccommend to all my friends and family.

Came in to do a test drive with Anthony. Very knowledgeable and patient. Great service!

(Translated by Google) We were helped by Estefanía, who speaks Spanish and was incredibly attentive at all times. She provided us with all the information, answered all our questions, and was a great help ♥️ Thank you, our son now has his first car! (Original) Fuimos atendidos por Estefanía habla español y en todo momento súper atenta , nos brindó toda la información, nos explicó todas nuestras dudas y fue de gran ayuda ♥️Gracias ya nuestro hijo tiene su primer Carro

(Translated by Google) Excellent service (Original) Excelente atención

(Translated by Google) Excellent service from Adrián, Raúl, and Mustafa. Incredible treatment. (Original) Excelente servicio de Adrián, Raúl y Mustafa. Increíble trato.

(Translated by Google) The never-ending story. I brought my car in at 3:55 PM because of a flat tire. Two hours later, I went back to check on it, and the car was still in the lot. They finally returned it to me after a little over three hours, and they had only patched it. I thought that with all the time and all the charges, they would have replaced the entire tire. Honestly, I'm very dissatisfied. The service is terrible, the customer service is awful, and they don't even have a designated ramp for emergency repairs. They're ... Read More

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Google - Nov 3, 2026

(Translated by Google) The never-ending story. I brought my car in at 3:55 PM because of a flat tire. Two hours later, I went back to check on it, and the car was still in the lot. They finally returned it to me after a little over three hours, and they had only patched it. I thought that with all the time and all the charges, they would have replaced the entire tire. Honestly, I'm very dissatisfied. The service is terrible, the customer service is awful, and they don't even have a designated ramp for emergency repairs. They're the worst. They wasted my time, and on top of that, I had food I had just bought before the emergency happened, and it was sitting on my seat waiting for so long. (Original) La historia sin fin. Ingresé mi auto a las 3:55 de la tarde por un pinchazo en un neumático. A las dos horas fui a ver qué le faltaba y el carro aún estaba en el patio. Finalmente me lo entregan después de tres horas y poco y sólo le habían hecho un parche, yo pensé que en tanto tiempo y con tantas cosas que me cobran iban a cambiar el neumáticos completo. La verdad me siento insatisfecho es un servicio pésimo es una mala atención no tienen determinado ninguna rampa para hacer servicio de emergencia son lo peor, jugaron con mi tiempo, además de tener alimentos que había comprado recién antes de qué me sucediera la emergencia y estaban en mi asiento esperando por tanto tiempo

had a very good experience recently Reynaldo was my sales person everything went very smooth no complaints

recently i purchased a tucson with Reynaldo, it was a great experience all around. Very straightforward and most importantly we did not feel any unnecessary push to purchase at any moment. would for sure recommend!!! ask for Rey he was great

CHOP SHOP..DO NOT HAVE YOUR CAR SERVICED ..RUNNN Universal Hyundai Nissan Jorge Mencias, Service Manager I feel robbed, betrayed, and taken advantage of by an experience that has become both financially and emotionally devastating. I trusted Universal Hyundai Nissan to provide honest service, professional repairs, and lasting solutions to the problems I paid to have fixed. Instead, I feel trapped in a frustrating cycle of promises, excuses, repeated repairs, and additional expenses while my concerns remain unresolved. What hurts most is feeling as though I was continually led to believe that the next repair or payment would finally solve ... Read More

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Yelp - Nov 1, 2026

CHOP SHOP..DO NOT HAVE YOUR CAR SERVICED ..RUNNN Universal Hyundai Nissan Jorge Mencias, Service Manager I feel robbed, betrayed, and taken advantage of by an experience that has become both financially and emotionally devastating. I trusted Universal Hyundai Nissan to provide honest service, professional repairs, and lasting solutions to the problems I paid to have fixed. Instead, I feel trapped in a frustrating cycle of promises, excuses, repeated repairs, and additional expenses while my concerns remain unresolved. What hurts most is feeling as though I was continually led to believe that the next repair or payment would finally solve the problem. I kept trusting the process, hoping for a resolution, only to find myself back where I started. The anger, disappointment, and despair I feel are difficult to put into words. I trusted your service department with my vehicle and my money, expecting honesty, transparency, and accountability. Instead, I feel cheated out of my hard-earned money, robbed of my peace of mind, and burdened with the financial and emotional consequences of unresolved issues. Mr. Mencias, no customer should have to endure repeated expenses, ongoing uncertainty, and broken expectations while searching for a solution they have already paid for. Customers deserve genuine concern, clear communication, and a service department committed to fixing problems--not a seemingly endless cycle of spending more without meaningful results. I wanted a repair, not another expense. I wanted answers, not excuses. I wanted accountability, not to feel misled and taken advantage of. This experience has severely damaged my trust and left me feeling defeated, financially drained, and deeply disappointed.

CHOP SHOP..DO NOT HAVE YOU CAR SERVICED Universal Hyundai Nissan Jorge Mencias, Service Manager I feel robbed, betrayed, and taken advantage of by an experience that has become both financially and emotionally devastating. I trusted Universal Hyundai Nissan to provide honest service, professional repairs, and lasting solutions to the problems I paid to have fixed. Instead, I feel trapped in a frustrating cycle of promises, excuses, repeated repairs, and additional expenses while my concerns remain unresolved. What hurts most is feeling as though I was continually led to believe that the next repair or payment would finally solve the ... Read More

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Google - Nov 1, 2026

CHOP SHOP..DO NOT HAVE YOU CAR SERVICED Universal Hyundai Nissan Jorge Mencias, Service Manager I feel robbed, betrayed, and taken advantage of by an experience that has become both financially and emotionally devastating. I trusted Universal Hyundai Nissan to provide honest service, professional repairs, and lasting solutions to the problems I paid to have fixed. Instead, I feel trapped in a frustrating cycle of promises, excuses, repeated repairs, and additional expenses while my concerns remain unresolved. What hurts most is feeling as though I was continually led to believe that the next repair or payment would finally solve the problem. I kept trusting the process, hoping for a resolution, only to find myself back where I started. The anger, disappointment, and despair I feel are difficult to put into words. I trusted your service department with my vehicle and my money, expecting honesty, transparency, and accountability. Instead, I feel cheated out of my hard-earned money, robbed of my peace of mind, and burdened with the financial and emotional consequences of unresolved issues. Mr. Mencias, no customer should have to endure repeated expenses, ongoing uncertainty, and broken expectations while searching for a solution they have already paid for. Customers deserve genuine concern, clear communication, and a service department committed to fixing problems—not a seemingly endless cycle of spending more without meaningful results. I wanted a repair, not another expense. I wanted answers, not excuses. I wanted accountability, not to feel misled and taken advantage of. This experience has severely damaged my trust and left me feeling defeated, financially drained, and deeply disappointed.

CHOP SHOP..DO NOT HAVE YOUR CAR SERVICED ..RUNNN Universal Hyundai Nissan Jorge Mencias, Service Manager I feel robbed, betrayed, and taken advantage of by an experience that has become both financially and emotionally devastating. I trusted Universal Hyundai Nissan to provide honest service, professional repairs, and lasting solutions to the problems I paid to have fixed. Instead, I feel trapped in a frustrating cycle of promises, excuses, repeated repairs, and additional expenses while my concerns remain unresolved. What hurts most is feeling as though I was continually led to believe that the next repair or payment would finally solve ... Read More

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DealerRater - Nov 1, 2026

CHOP SHOP..DO NOT HAVE YOUR CAR SERVICED ..RUNNN Universal Hyundai Nissan Jorge Mencias, Service Manager I feel robbed, betrayed, and taken advantage of by an experience that has become both financially and emotionally devastating. I trusted Universal Hyundai Nissan to provide honest service, professional repairs, and lasting solutions to the problems I paid to have fixed. Instead, I feel trapped in a frustrating cycle of promises, excuses, repeated repairs, and additional expenses while my concerns remain unresolved. What hurts most is feeling as though I was continually led to believe that the next repair or payment would finally solve the problem. I kept trusting the process, hoping for a resolution, only to find myself back where I started. The anger, disappointment, and despair I feel are difficult to put into words. I trusted your service department with my vehicle and my money, expecting honesty, transparency, and accountability. Instead, I feel cheated out of my hard-earned money, robbed of my peace of mind, and burdened with the financial and emotional consequences of unresolved issues. Mr. Mencias, no customer should have to endure repeated expenses, ongoing uncertainty, and broken expectations while searching for a solution they have already paid for. Customers deserve genuine concern, clear communication, and a service department committed to fixing problems—not a seemingly endless cycle of spending more without meaningful results. I wanted a repair, not another expense. I wanted answers, not excuses. I wanted accountability, not to feel misled and taken advantage of. This experience has severely damaged my trust and left me feeling defeated, financially drained, and deeply disappointed.

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(Translated by Google) I was served by Waltz Welch. Punctual, professional, quick, and very friendly! (Original) Me atendió Waltz Welch. Puntual, profesional, rápido y muy amable!

(Translated by Google) My salesman Eddy Matos is excellent, the best, I recommend him for all consultations (Original) Excelente mi vendedor Eddy Matos, el mejor, lo recomiendo para todas las asesorías

(Translated by Google) Grateful to Eddy Matos for his excellent attention and advice, 100% recommended (Original) Agradecido con Eddy Matos por su excelente atencion y asesoria, 100 % recomendado

Mr.Antonio is great . His service is great , friendly,helpful.

Nikos was very professional very Helpful. Was very respectful and knowledgeable. Answered all questions I had. Really Appreciate Your Customer Service 🙏

I had an outstanding experience purchasing my vehicle at Universal Hyundai, and I want to give a special thanks to Reynaldo for making the entire process so smooth and enjoyable. He was professional, knowledgeable, and genuinely great to work with. From the moment I saw the vehicle to the moment the keys were handed over, the entire process took less than two hours! Everything was handled efficiently, with no unnecessary delays or complications. This was honestly the best car-buying experience I’ve ever had. I highly recommend Reynaldo and Universal Hyundai to anyone looking to purchase a vehicle. Thank you ... Read More

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Google - Oct 30, 2026

I had an outstanding experience purchasing my vehicle at Universal Hyundai, and I want to give a special thanks to Reynaldo for making the entire process so smooth and enjoyable. He was professional, knowledgeable, and genuinely great to work with. From the moment I saw the vehicle to the moment the keys were handed over, the entire process took less than two hours! Everything was handled efficiently, with no unnecessary delays or complications. This was honestly the best car-buying experience I’ve ever had. I highly recommend Reynaldo and Universal Hyundai to anyone looking to purchase a vehicle. Thank you for making the experience such a positive one!

Make sure you ask for Margaret when you get to this Hyundai dealer. She was a pleasure to work with. Knowledgeable, patient and really makes you feel like she is doing her best to find you exactly what you are looking for!! ⭐️⭐️⭐️⭐️⭐️

Nestor took care of me. Very kind and patient it was a pleasure working with him.

(Translated by Google) Excellent seller! He's very patient and guides you through every step of the sales process. We recommend him without hesitation. God bless him 🙏 (Original) Excelente vendedor! Es muy paciente y te acompaña en cada paso de la venta. Lo recomendamos con los ojos cerrados. Dios lo bendiga🙏

Stephanie went above and beyond to get us in the car we wanted and within our budget.

Technician Toby. Creech did terrible work on my car. Broke my car Hyundai sonata 2022.

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Jaime B. was the most amazing person. Sent from above. I couldn’t have asked for a better and more friendly person. He was super informative and patient with all my questions. The entire dealership was super kind and helpful. Instant gratification!

I just worked with Nash and Christian to purchase a new Tuscon. They both were super helpful and explained everything about the car and the process in a way that was easy to understand.

(Translated by Google) Mr. Nestor sold me my car. He's an excellent person, kind, attentive, and very professional. Above all, I recommend him 100%. (Original) Mi carro me lo vendió el señor Néstor una excelente persona amable atento y muy profesional ante todo lo recomiendo al 100%

(Translated by Google) Nestor sold me my car; he's an excellent person and salesman, and I recommend him 100%. (Original) Mi carro me lo vendió Néstor una excelente persona y vendedor lo recomiendo al 100%

(Translated by Google) Margaret treated us wonderfully and the car couldn't be more beautiful. Thank you (Original) Margareth nos trató espectacular y el carro nomouede ser más bello.gracias

After contacting several dealerships, Universal Hyundai was the only dealership willing to provide a real ITEMIZED quote upfront - and that was exactly the price I paid. Mia in Internet Sales was wonderful to work with, and Jonathan R at the dealership made the entire buying process quick, simple, and stress-free. When I arrived, the vehicle was there, the quoted price was honored, and there were no surprises. I felt respected and treated very well throughout the entire experience. Highly recommend!

I had an amazing experience with Jaime! He took the time to explain everything I needed to know and was incredibly helpful, patient, and attentive throughout the entire process. He answered every question I had and made sure I felt comfortable and informed every step of the way. I couldn’t be happier with how everything turned out! I truly appreciate his excellent customer service and would definitely recommend him to anyone looking for a great experience.

Found a blue info sheet on the floor of the new car when we got home ATTENTION- do not take delivery of this (new) vehicle until: Zero out of 10 points were completed!!! Asked that the vehicle be fully charged for us & was told it takes only 18 minutes for 80% charge. Was given the vehicle with 30% charge & protested. Was sent to a charge station where it took 45 minutes to bring the charge level up to 45% Bug splats on the hood, plastic protective tape on much of the interior lights, vents etc Zero instruction on how to charge or do anything ... Read More

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DealerRater - Oct 23, 2026

Found a blue info sheet on the floor of the new car when we got home ATTENTION- do not take delivery of this (new) vehicle until: Zero out of 10 points were completed!!! Asked that the vehicle be fully charged for us & was told it takes only 18 minutes for 80% charge. Was given the vehicle with 30% charge & protested. Was sent to a charge station where it took 45 minutes to bring the charge level up to 45% Bug splats on the hood, plastic protective tape on much of the interior lights, vents etc Zero instruction on how to charge or do anything except drive Worst NEW CAR delivery experience of my lifetime & I’ve had a bunch!!!!

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Update, I sent them an email with the vehicle vin and stock number, explained everything and they ignored, after asking for the full story and wanting to resolve. They have proved how terrible they are and will not take accountability by ignoring the situation. Guess BBB needs to here this. NOT BUY USED VEHICLES FROM THIS PLACE!!!!! I bought a used ram and brought up issues on the test drive and they ignored them, I had to replace my tires that were bubbling and about to explode, the alignment was completely off, my passenger mirror motor is shot and now ... Read More

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Google - Oct 22, 2026

Update, I sent them an email with the vehicle vin and stock number, explained everything and they ignored, after asking for the full story and wanting to resolve. They have proved how terrible they are and will not take accountability by ignoring the situation. Guess BBB needs to here this. NOT BUY USED VEHICLES FROM THIS PLACE!!!!! I bought a used ram and brought up issues on the test drive and they ignored them, I had to replace my tires that were bubbling and about to explode, the alignment was completely off, my passenger mirror motor is shot and now I have been out of my truck for a week because they sold me an extended warranty company that is delaying and is already in a breach of contract. Great place to buy if you like being pressured into sales, like being ripped off and like sitting on hold for hours.

Working with Rudy on our recent car purchase was an absolute pleasure. He was incredibly knowledgeable, attentive, and made sure we felt confident and well-cared for every step of the way. Thank you Rudy, for your outstanding professionalism and for making this such a smooth process!

Very responsive, very accommodating, and willing to deliver the car to me over 100 miles away. Easy to work with and no hard-core press.

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(Translated by Google) Adrian the mischievous one, excellent service, good friend (Original) Adrian el traviesos exelente atención buen amigo

Got a great lease deal, Christopher was super easy to work with. Vehicle was delivered to my doorstep, the delivery fee was very reasonable.

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Jennifer was very engaging, friendly, knowledgeable and responsive to all my questions and easy to work with

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On Sunday my husband and I had a great experience with our salesman Jon Gomes. From the moment we walked in we didn’t feel pushed or obligated at all to our side our car. Our first time at this dealer and would 10/10 recommend ! Our experience w Hector in finance was so great as well! Thank u Universal Hyundai for such a great experience! Will definitely recommend to others! Robert and Wendy

I’m very disappointed with the way PABLO treated me. When I explained that the price was above my budget and politely asked for time to think, he responded with “Okay, bye.” I understand that my budget may not match the price, but I still deserve to be treated with respect. His response was unprofessional and made me feel disrespected as a customer.

(Translated by Google) CARLOS CASTRO VIP MANAGER 2 VEHICLE PURCHASED FROM THE SAME DEALER AND THE SAME MANAGER SUPER PROFESSIONAL AND PATIENT GOD BLESS THEM (Original) CARLOS CASTRO VIP MANAGER 2 VEHÍCULO COMPRADO EN EL MISMO DEALER Y EL MISMO MANAGER SUPER PROFESIONAL Y PACIENTE DIOS LOS BENDIGA

The sales persons were very helpful and accommodating, we felt comfortable throughout the process. We were buying an older model but we're treated just the same as though we were buying a brand new car. Very polite. We are happy with our experience.

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The service department is the worst experience I’ve dealt with. My first visit took 5+ hours for oil change and a warranty check on if my steering wheel was defected. It was deemed defected and they “ordered” the part. A week later, I call to check if the part came in and I was told it wasn’t since an appointment wasn’t made, which I was told it would be made when the part comes in. During my second visit, it was for the replacement of my steering wheel under warranty. After 4 hours of waiting, I was told that ... Read More

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Google - Oct 17, 2026

The service department is the worst experience I’ve dealt with. My first visit took 5+ hours for oil change and a warranty check on if my steering wheel was defected. It was deemed defected and they “ordered” the part. A week later, I call to check if the part came in and I was told it wasn’t since an appointment wasn’t made, which I was told it would be made when the part comes in. During my second visit, it was for the replacement of my steering wheel under warranty. After 4 hours of waiting, I was told that my steering wheel had no defect. It not only took 5 hours during my first visit to say it is defected but then took another 4 hours during my second visit to basically say “just kidding it’s not”. During my third visit, it was another warranty visit for my license plate light harness. After waiting 2 hours, I was told that that the wrong harness was ordered. It took them two hours to tell me that… After my harness is fixed, I will not be coming back to this service department. By far the worst experience.

Sleaziest car buying experience in my 40 years. Thought I wouldnt see that they changed the sale price back to MSRP. Forced to buy fake ceramic wax coating for $14000. Mystery $2000 fee. Zero transparency . Not even a break down bill of sale. Wish I had walked away. I have no break down of what I paid for. Promised full tank of gas and got 1/2 tank. You will need a shower after leaving this place. Fortunately the sales staff at Coggin Hyundai helped me setup my blue link.

Was a great experience, they were welcoming and very helpful with both purchases we had!

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Terrible atención por parte de Marissa de autoservice, no voy a comentar más . Terrible service from Marissa, I’m pretty sure I’m not the only one posting this. I hope next oil service will be with another person. 👏

Predatory calls.

The buying experience was great but their service department is absolute garbage! DO NOT take your car to this dealership! They have 100 managers and no one knows what’s going on with my car. They’ve had my car for 10 days to change a light and when I went to pick it up, they told me it wasn’t ready after a manager told it was ready! Their service front desk staff is rude and doesn’t care for their customers. I’ve bought 5 cars with them but never again!

Purchased brand new 2026 Palisade on Aug 28th. Just before signing, we noticed some paint issues and said we were walking from the deal. They came back and promised to fix it, re ceramic coat it and we could get a loaner the following week. That is where the transparency ended. We were called to arrange service after we drove it home. Told the next week was a holiday. OK, but you didn't think of that before? Then drop it off on the 12th of Sept. We STILL do not have it back. Sept 12th dropped car off and picked ... Read More

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Google - Oct 7, 2026

Purchased brand new 2026 Palisade on Aug 28th. Just before signing, we noticed some paint issues and said we were walking from the deal. They came back and promised to fix it, re ceramic coat it and we could get a loaner the following week. That is where the transparency ended. We were called to arrange service after we drove it home. Told the next week was a holiday. OK, but you didn't think of that before? Then drop it off on the 12th of Sept. We STILL do not have it back. Sept 12th dropped car off and picked up loaner that they acted like I wasn't supposed to get. Sept 14th Ian in service on the phone asked me if I expected the ceramic coating to come out of HIS pocket after I inquired and simply stated it was in the contract. Asked for his manager. Sept 15th Ian calls back and curtly reports that it is going to be ceramic coated. Asked about the manager but he hung up. Sept 18th, told car is ready and drove over to get it. Now it has MORE flaws in the paint job than it had before. Spoke with Andres (very nice) and he said he would have the service manager call me about my concerns and to talk about fixing the paint yet again. Tried to speak with Pablo the sales manager. The gal went over to tell him we are there and about 30 min later he says no one ever told him. I WATCHED her tell you. Lied to MY FACE. I asked for the GM. The gal at the desk tried to call him. I can hear him say he didn't have time. Out comes Pablo. He gets on his cell phone and proceeds to call Ian and ream him a new one, cursing and yelling. In the front showroom! Doesn't answer for his lies, just evidently thought him doing this would deflect. Sept 19th Jorge calls. He's service manager. Nice and let me explain. Then from there it has been that the paint has more imperfections. Repainting again and again. Reportedly broke the Hyundai emblem on the front of my car and had to order new parts. Oh and the fact that they KEEP leaving my brand new car unlocked on the lot with the only excuse of "well the guys forget, we have a fence and security that roams at night." Sept 30th I contacted Hyundai corporate after the run around. They told me on Monday that she had good news, my car was ready the dealership told her. Uh...no ma'am Jorge just called me a little more than an hour prior and told me it would not be done before Thursday!!! So they lied to corporate. And yet my first payment is due on Oct 12th. I asked to have the $1000 gift card they were giving for cars purchased in Sept. Crickets. And still no car. As of the 12th it is a lemon by Florida law. Technically it is a lemon due to the fact they have had to repaint it 4 times already. https://www.myfloridalegal.com/lemon-law/how-the-florida-lemon-law-works And still no call from the GM. Do NOT buy a car here. Once they get your money, you are on your own!!! My new car has had more work on it then some minor wrecks. So much more has transpired but this is the cliffnotes. And I have it all documented.....

Make sure you get everything they promise to in writing. Bought a new car in January, was told I get 2 free gas fill ups and an oil change. When I finally got to the point of needing one, they had no record or anything written on paper about it. Bought the car from a sales men who no longer works there and his manager Raul was no help. Make sure you get everything in writing!!!!

I enjoyed this first time Hyundai car buying experience better than previous dealership purchases. The process was smooth and I did not feel heavy pressure from our sales associate or the finance department.

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Worst service. Jose helped me. Had an appointment at 7 a.m., car didnt go into shop until 8:35. Then was promised photos of the damage and never received any. I talked to 3 different people. Even left a voicemail for the manager to call me. Never did. This place is a scam and I want a refund if you cant provide promised photos of damage.

I took my car in for service simple oil change. There was a recall for software update now my view/Cameras don't work at all. No back up cameras nothing.

I had visited this location many times a few years ago, and everyone was always kind and welcoming. The customer service had been excellent in the past, which made today’s experience especially disappointing. I would have given this visit one star if it weren’t for Daniel. He was extremely helpful, patient, and professional, and his excellent customer service was the only positive part of our experience. We truly appreciated his assistance. Unfortunately, everything changed when his manager, Victor, joined the conversation. My husband and I have only a basic understanding of auto loans and financing, which is exactly ... Read More

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Google - Sep 19, 2026

I had visited this location many times a few years ago, and everyone was always kind and welcoming. The customer service had been excellent in the past, which made today’s experience especially disappointing. I would have given this visit one star if it weren’t for Daniel. He was extremely helpful, patient, and professional, and his excellent customer service was the only positive part of our experience. We truly appreciated his assistance. Unfortunately, everything changed when his manager, Victor, joined the conversation. My husband and I have only a basic understanding of auto loans and financing, which is exactly why we were asking questions and relying on the dealership’s professionals for guidance. We were not demanding anything or making a final decision. We were simply asking for information and a quote regarding an option that the salesperson had brought to our attention. Instead of explaining it respectfully, Victor spoke to us in an incredibly condescending and belittling way. He treated us as though we were foolish for not already knowing every detail about car financing and made comments such as, “In real life, you don’t do what you want to do now.” His tone and behavior made us feel as though he saw us as unreasonable or unintelligent simply for asking questions. I have been a manager for more than nine years, and I currently train staff members from the beginning of their employment. I have received plenty of unexpected questions throughout my career, but I would never make a customer feel embarrassed or inferior for asking about something that falls within my professional expertise. Customers should not be expected to understand financing at the same level as someone who works in the automotive industry. Explaining these matters with patience and respect is part of the job. This was genuinely the worst customer-service experience I have ever had. We had even been considering returning next year to purchase another vehicle without a trade-in, but after the way Victor treated us, I do not feel comfortable returning while he is managing this location. I sincerely hope someone in upper management addresses this situation and provides Victor with appropriate customer-service training. No customer should be spoken to or made to feel the way we were today. Daniel was wonderful and deserves recognition, but Victor’s behavior was disrespectful, unprofessional, and completely unacceptable.

Universal Hyundai managed to take an already difficult situation and make it significantly worse. Our car broke down while we were on vacation in Orlando, seven hours from our home in Atlanta, with our children. Universal Hyundai had our vehicle for four days and accomplished absolutely nothing. We were initially told they would handle everything and that, because the car was fully under warranty, they would help arrange a rental vehicle if they could not complete the repair. Instead, they were nearly impossible to reach throughout the four days they had our car. Then, on Saturday, they finally told us ... Read More

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Google - Sep 19, 2026

Universal Hyundai managed to take an already difficult situation and make it significantly worse. Our car broke down while we were on vacation in Orlando, seven hours from our home in Atlanta, with our children. Universal Hyundai had our vehicle for four days and accomplished absolutely nothing. We were initially told they would handle everything and that, because the car was fully under warranty, they would help arrange a rental vehicle if they could not complete the repair. Instead, they were nearly impossible to reach throughout the four days they had our car. Then, on Saturday, they finally told us they could not fix it and would not help us secure a rental. At that point, our only option was to pick up the still broken vehicle and figure out how to have it towed all the way back to Atlanta ourselves. This dealership had an opportunity to help a family stranded far from home and turn a terrible situation into a positive customer experience. Instead, they did what was most convenient for themselves and left us in an even worse position. Universal Hyundai was a complete waste of our time, and this experience ensured that we will never do business with this dealership or purchase another Hyundai again. The management team should be ashamed of the lack of communication, accountability, and basic customer care provided by this location.

My husband and I have purchased 4 cars over a 20 year period from Universal Nissan and Hyundai. The vehicle that I purchased, Hyundai Tucson in August 2026 was the first I had chosen for myself. With the help of salesperson Nicol who was a tremendous help to me in choosing the right car. He was so helpful, kind and gracious. I really was happy with my choice. Nicol is incredible, a really great salesman. Everyone I had contact with in the dealership including Finance and Insurance took care of me. Thank you everyone!

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Buyer BEWARE!!! I purchased a used car back in March on the test drive. The check engine light came on next, went to put fuel in the vehicle and The fuel door was broke. They said they would fix everything including the cracked windshield(The owner himself sat at the little round table and told me this during the deal). after a week, they did fix the check engine light .. Got the car back no windshield fixed, Then I received a new tag in the mail. Was wondering why because in the finance department I asked to have my tag ... Read More

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Google - Sep 16, 2026

Buyer BEWARE!!! I purchased a used car back in March on the test drive. The check engine light came on next, went to put fuel in the vehicle and The fuel door was broke. They said they would fix everything including the cracked windshield(The owner himself sat at the little round table and told me this during the deal). after a week, they did fix the check engine light .. Got the car back no windshield fixed, Then I received a new tag in the mail. Was wondering why because in the finance department I asked to have my tag transferred…called in the FINANCE manager said sorry I was on vacation and instead of transferring your tag we just got you a new one and charged you for it.!!! Now less than six months later, the A/C BROKE!!!. I have called the dealership several times and requested to speak to a manager zero calls back even texted the salesman who I bought the car from zero replies back, and even texted the dealership itself no reply!WOULD NEVER BUY A USED CAR HERE!

Terrible experience not only was the actual buying process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out in the vehicle and I cannot get a single reply from the dealership. Very very poor customer service.

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I purchased a used 2024 Hyundai Santa Fe in 2026, and I have barely been able to enjoy it for four months because it has already required two transmission replacements. I do not recommend buying a “Certified” vehicle from Hyundai because, in my experience, the certification means absolutely nothing. When you have a serious problem, they simply wash their hands of it and tell you there is nothing they can do. The “solution” they recommended was for me to purchase a new vehicle, which would obviously mean a higher monthly payment. That was the tremendous “help” and solution they offered me. I ... Read More

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Google - Sep 10, 2026

I purchased a used 2024 Hyundai Santa Fe in 2026, and I have barely been able to enjoy it for four months because it has already required two transmission replacements. I do not recommend buying a “Certified” vehicle from Hyundai because, in my experience, the certification means absolutely nothing. When you have a serious problem, they simply wash their hands of it and tell you there is nothing they can do. The “solution” they recommended was for me to purchase a new vehicle, which would obviously mean a higher monthly payment. That was the tremendous “help” and solution they offered me. I am extremely frustrated. I have knocked on several doors looking for help, and I have not been able to get any real assistance. I picked up my vehicle yesterday after its second transmission replacement, and already I received a warning telling me to check the transmission fluid. This means I now have to call the service department again and go through the same process all over again—make an appointment, leave my vehicle there, and potentially wait another one or two months to get it back. I shouldn’t have to keep going back to the dealership for one problem after another, especially after having the transmission replaced twice. DO NOT TRUST THE SO-CALLED “CERTIFIED” VEHICLES. Think twice before purchasing one. My experience has been extremely disappointing and frustrating

My experience with Universal Hyundai in Orlando was very disappointing. I purchased a 2024 Hyundai Tucson and arrived with financing already approved through Suncoast Credit Union. I gave the Finance Director Ramsey Rivera a draft and he seemed lost with the document. Despite that, the dealership delayed delivery for about 8 days, claiming they hadn’t received payment, even though Suncoast had confirmed they had received and processed payment. This could have been resolved with a simple call from the dealership finance department to Suncoast to verify it. I felt pressured to reapply for financing through the dealership, even though I already ... Read More

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Google - Sep 9, 2026

My experience with Universal Hyundai in Orlando was very disappointing. I purchased a 2024 Hyundai Tucson and arrived with financing already approved through Suncoast Credit Union. I gave the Finance Director Ramsey Rivera a draft and he seemed lost with the document. Despite that, the dealership delayed delivery for about 8 days, claiming they hadn’t received payment, even though Suncoast had confirmed they had received and processed payment. This could have been resolved with a simple call from the dealership finance department to Suncoast to verify it. I felt pressured to reapply for financing through the dealership, even though I already secured a better rate with Suncoast. When I finally received the vehicle, I was not given the proper documents (Warranties), and was told they’d be emailed, but never received them. Most concerning, within 5 days the vehicle would not start. AutoZone indicated the battery was dead. The car has been at the dealership for 2 days with no clear explanation of what’s going on and who is going to be responsible for the cost of the repair. It has been hard to communicate with them. Also, the vehicle dash popped up a message of “Engine Oil Change needed”, which is shocking since I have had the vehicle for less than a week. I have had to repeatedly call for updates and still have no clear resolution. We hope Hyundai Motor America will step in to help resolve this situation promptly and professionally. I will give an honest updated of this review pending on how it is resolved.

All cars are locked. Have to be escorted anywhere on the lot to see a car and then wait 15 minutes to look at a particular vehicle. Waste of time.

Service is great and pretty fast. My low review is because I happen to have a safe in my car and it seems they figured out one of the keys in my key chain was for it and they opened it. Thankfully it was empty, but yeah, make sure you give your car key and your car key alone.

To say I received poor service from this location is an understatement. I brought my car here to receive certified work on account of my car's extended warranty- a mistake on my part. I have no problem with my technician, but I think the service department failed both him and I with the handling of this issue. On Thursday, August 27th, I called the Universal Hyundai Service Center to bring my car in because a check engine light had come on. I was told by the AI assistant that there was a space at 11:20 that morning. I brought my ... Read More

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Google - Sep 3, 2026

To say I received poor service from this location is an understatement. I brought my car here to receive certified work on account of my car's extended warranty- a mistake on my part. I have no problem with my technician, but I think the service department failed both him and I with the handling of this issue. On Thursday, August 27th, I called the Universal Hyundai Service Center to bring my car in because a check engine light had come on. I was told by the AI assistant that there was a space at 11:20 that morning. I brought my car in and Bryan was the technician assigned to service my car. He asked if I was comfortable leaving the car overnight if needed, and I told him yes (I had arranged a ride with a friend before I made the appointment). I was contacted by Bryan around 4:30 PM that evening, letting me know that they wouldn't be able to get to my car that day but someone would be able to the next morning. The next day, Bryan told me that I would need an oil change if they were going to move forward with any engine repairs. I approved the oil change immediately and texted Bryan to let him know. The next communication I received from Universal Hyundai was six days later, a week after I dropped the vehicle off. I called Universal Hyundai 9 separate times between Monday morning and Thursday morning. On some occasions, I was told to leave my number and Bryan would get back to me. On most occasions, I was connected with the AI assistant which was incredibly unhelpful. I tried several times to talk to a supervisor- never was connected with one. On Wednesday, they finally told me that Bryan was out of office- something nobody had bothered to tell me. The person on the phone looked at my file, claiming I had denied the oil change. They asked again if I wanted to go forward- I said no this time because it had been almost a week at this point. They told me I could come pick up my car. Finally, Thursday morning (September 3rd), Bryan sends me a text. He apologized for the lack of communication, said that he told the office to let me know he was gone for a few days, and told me that I would need to pay for the oil change and diagnostic. Strange, as someone the day before told me that nothing had been done on my car. When I got to the dealer Thursday morning, Bryan apologized again for everything. He told me that Hyundai denied the service on Tuesday and that he emailed the service department the same day. Bryan even showed me the proof on his phone- not one, but two emails to the service department instructing them to contact me with an update. Nobody ever did, even though I had called 9 times to try and get information. Bryan offered me a discount, which was appreciated. Finally, after paying my bill, Bryan said someone would bring my car up front. 45 minutes later, I'm still standing outside waiting. At this point, I had watched two different technicians walk laps with my keys. They couldn't find my car for 45 minutes. When I tried to speak with a supervisor, I was told he was in a meeting. After 20 minutes his assistant came to speak with me. In exchange for everything I had been through I was offered a flippant apology. This service department seems to have a major issue regarding their handling of communication. Their hold message talked about their pride in customer service and ability to speak to ownership- something I have serious doubts in at least when it concerns their service department. The last seven days I've been strung along and seemingly ignored- all to pay far too much for an oil change that I could have done in my own home.

All day wait. Then they try to talk you into things that are not needed. Tried to tell us we needed 2 tires when we just replaced all 4. Told us our brake lines were rusted when we just had them done 2 months ago. And they tell you it will be two hours to complete your service when it really is anywhere from 4 to eight. And the still could not find out what was wrong with our car. But did give us a quote of at least $1500 when they still couldn't tell us exactly what was wrong with the computer read ... Read More

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Yelp - Sep 2, 2026

All day wait. Then they try to talk you into things that are not needed. Tried to tell us we needed 2 tires when we just replaced all 4. Told us our brake lines were rusted when we just had them done 2 months ago. And they tell you it will be two hours to complete your service when it really is anywhere from 4 to eight. And the still could not find out what was wrong with our car. But did give us a quote of at least $1500 when they still couldn't tell us exactly what was wrong with the computer read outs. Will never ever ever buy a car from them. Our dealer in Massachusetts was never this horrible. And never took this long to diagnose an issue. This dealership is a giant Ponzi scheme.

Christopher was a pleasure to work with, he made the process smooth & easy. He was attentive, with quick response times. Great Service all around!

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I am very disappointed with my experience at Universal Hyundai. I brought my vehicle in for an intermittent shudder during acceleration and shifting and specifically explained that it would likely require an extended test drive to reproduce the issue. Instead, Carlos the service advisor, told me the technician drove the vehicle only 3 miles before determining there was nothing wrong. This is particularly concerning because there is a significant difference between a basic diagnostic test and diagnosing an intermittent issue. A basic diagnostic may involve a short test drive, but an intermittent problem requires enough driving under the conditions described by ... Read More

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Google - Aug 30, 2026

I am very disappointed with my experience at Universal Hyundai. I brought my vehicle in for an intermittent shudder during acceleration and shifting and specifically explained that it would likely require an extended test drive to reproduce the issue. Instead, Carlos the service advisor, told me the technician drove the vehicle only 3 miles before determining there was nothing wrong. This is particularly concerning because there is a significant difference between a basic diagnostic test and diagnosing an intermittent issue. A basic diagnostic may involve a short test drive, but an intermittent problem requires enough driving under the conditions described by the customer to reasonably attempt to reproduce it. I clearly explained when and how the shudder occurs, yet only 3 miles were driven. If an intermittent problem is not properly investigated, the customer could potentially be placed in an unsafe situation by being told the vehicle is fine when the problem is still occurring. I was charged $183.64 for an incomplete diagnostic inspection, yet my concern was never duplicated or resolved. My vehicle had approximately 93,000 miles and was nearing the end of its warranty, making this especially concerning. The shuddering has since happened multiple times, and I am now worried that by the time the issue is properly diagnosed, my warranty will have expired. I was also very frustrated to see my paperwork state that I “declined the option of alternative transportation.” This is inaccurate. I specifically asked about a loaner/alternative transportation because I anticipated the vehicle might need to stay longer, and I was told there were no options available. I have to question what I am paying a Hyundai dealership for if my concerns are not being thoroughly investigated. I expected a proper diagnostic process, accurate documentation, communication, and concern for my safety. Instead, I left feeling that my concerns were dismissed and that an opportunity to properly diagnose the issue while my vehicle was still under warranty was not taken seriously. Not to mention, this service department wait times are rediculous! I had to made an appointment over a week in advance as there was no availability. They are always so busy, that your waiting 20 to 40 minutes past appointment times to drop off your vehicle. And it appears they are more focused on getting the cars out quickly vs. Actually doing the job appropriately! The service advisor should have taken my concern and told the tech to drive the car again and do an appropriate diagnostic assessment. I should have purchased a lexus!

The Nissan Rogue recall is a joke! They just glue the Key in the FOB open so it doesn’t close! Why not replace the key….. glue costs less!

On July 20,2026 I purchased a 2026 Hyundai Kona with the vin number KM8H3A31 TUXXXXXX. When I got it home I noticed several large scratches on the driver side bumper. I took photos and text them to the sales person who sold me my Kona. The sales person responded within two hours and put her boss on the line. He told me to bring the car back and they would give me another car. I told him I didn’t want another car that the one I bought was just fine and and everything that I wanted was in the ... Read More

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DealerRater - Aug 25, 2026

On July 20,2026 I purchased a 2026 Hyundai Kona with the vin number KM8H3A31 TUXXXXXX. When I got it home I noticed several large scratches on the driver side bumper. I took photos and text them to the sales person who sold me my Kona. The sales person responded within two hours and put her boss on the line. He told me to bring the car back and they would give me another car. I told him I didn’t want another car that the one I bought was just fine and and everything that I wanted was in the one I bought and that I would accept having it repaired. He told me that the paint would not match and I would not be happy. So after a lot of back and forth I brought the car back and took a black one instead of the blue one I originally purchased, this part was ok by me. The vin number of the car they gave me and what I have now is KM8HE3A3XTUXXXXXX. When looking at the window sticker my wife and I noticed that navigation and digital key were missing from the vehicle. The digital key was not that important to me but the first car had it, I did want the navigation.The sales person said they could both be downloaded, I could not figure out how to do it and notified the sales person. She quoted me the following: ( Good morning, Robert. I hope you’re doing well. As I mentioned, we’re already working on resolving the Navigation System and Digital Key issue with your vehicle.I’ve been speaking with our Service Department, and after reviewing your vehicle’s profile, we confirmed that there are software updates that need to be completed. Could you please let me know what days and times you’re available so I can schedule your service appointment ). I had my service appointment on August 7, 2026. Come to find out the two missing items cannot be downloaded they must be installed when the vehicle is manufactured. I spoke to a VIP person, he informed me that they would not swap the car again and I would have to trade it in to get what I originally purchased. Why? I was also informed that the first car should never have been shown or offered to me, (reason not given). My sales person said she is sorry that the situation has turned out this way and the outcome was not what I expected. I feel I should get a car with the features that matches what I originally bought, or compensated, this is the dealerships fault not mine. Numerous phone calls, texts and emails have gotten me nowhere.

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The service department at Universal Hyundai is an absolute nightmare. Customer service is exceptionally rude, wait times are atrocious, and the employees look miserable. Calling them is a wild goose chase of being endlessly transferred between departments, and their text-back system is completely useless. Every time I’m there, furious customers are complaining and not happy with their experience. The repair quality is just as bad. I’ve had to bring my car back twice now because new issues keep popping up, and they handed it back filthy with grease from the mechanics without even a basic courtesy vacuum. On ... Read More

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Google - Aug 25, 2026

The service department at Universal Hyundai is an absolute nightmare. Customer service is exceptionally rude, wait times are atrocious, and the employees look miserable. Calling them is a wild goose chase of being endlessly transferred between departments, and their text-back system is completely useless. Every time I’m there, furious customers are complaining and not happy with their experience. The repair quality is just as bad. I’ve had to bring my car back twice now because new issues keep popping up, and they handed it back filthy with grease from the mechanics without even a basic courtesy vacuum. On top of that, waiting 6 months to get parts for a recalled seat belt buckle is a massive, unacceptable safety hazard. I enjoyed my Hyundai Palisade, but this atrocious dealership experience has completely ruined the brand for me. I strongly recommend everyone to avoid buying a car from Hyundai altogether. Save yourself the headache and go anywhere else.

Everyone was super friendly and helpful. Made the buying process easy and painless. Nothing but awesome service all around.

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Went to purchase a new vehicle. Met with Jaime Baca afte communicating via email. Explain our situation and informed him of the fact we were looking at a Santa Fe or SUV meeting the needs of cargo space. Advised were trading in our old vehicle and no additional money down. Spoke with Sales Manager Giovanni and explained the same requirements and financial situation for purchasing the car. It took the dealership 4 days to tell us we needed to have at least $5,000;cash down payment to make a deal. This came from someone on the phone, and not from Jaime Baca ... Read More

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DealerRater - Aug 19, 2026

Went to purchase a new vehicle. Met with Jaime Baca afte communicating via email. Explain our situation and informed him of the fact we were looking at a Santa Fe or SUV meeting the needs of cargo space. Advised were trading in our old vehicle and no additional money down. Spoke with Sales Manager Giovanni and explained the same requirements and financial situation for purchasing the car. It took the dealership 4 days to tell us we needed to have at least $5,000;cash down payment to make a deal. This came from someone on the phone, and not from Jaime Baca or Giovanni directly. We ended up going to Universal Nissan the following weekend, and in a matter of HOURS, we drove home in a brand new 2026 Nissan Rogue SV, under our terms of no money down, and accepting our old car as trade. We will make sure, if asked, not to recommend Universal Hyundai.

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I will NEVER purchase a Hyundai again. Multiple issues within the first 3 years of having the car. The seat belt broke and I had to cut my child out. The splash guard below car and rim randomly fell off while I was on the highway almost causing an accident. The Hyundai dealership has repeatedly given me the run around and refuses to fix simple items. Now my touchscreen is glitching and they said they can’t fix without paying $500!! The car is just barely 4 years old and has had more problems than cars I’ve had twice as long. NOT ... Read More

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Google - Aug 17, 2026

I will NEVER purchase a Hyundai again. Multiple issues within the first 3 years of having the car. The seat belt broke and I had to cut my child out. The splash guard below car and rim randomly fell off while I was on the highway almost causing an accident. The Hyundai dealership has repeatedly given me the run around and refuses to fix simple items. Now my touchscreen is glitching and they said they can’t fix without paying $500!! The car is just barely 4 years old and has had more problems than cars I’ve had twice as long. NOT RECOMMENDED.

We test drove the Genesis GV70 at our home dealership and had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a brand new car delivered to our house! They gave us exactly what we were looking for without any issues. 10/10 will continue to come back to universal hyundai/genesis. Thank you Eric, Billy, and Nick!

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I wish I could give this place negative stars. Where do I start? Driving home from Orlando, my wife's Sonata suddenly loss power on the highway so we pulled over and ended up getting the car towed to Universal Hyundai. Our Service Advisor Marissa seemed nice enough and said she would keep me updated on everything. She didn't.. While they did fix the issue that caused the breakdown, they tried to tell me I needed to pay $3500 + to fix another issue with the front camera system. Knowing I have the full warranty from Hyundai (I purchased bumper to ... Read More

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Google - Aug 16, 2026

I wish I could give this place negative stars. Where do I start? Driving home from Orlando, my wife's Sonata suddenly loss power on the highway so we pulled over and ended up getting the car towed to Universal Hyundai. Our Service Advisor Marissa seemed nice enough and said she would keep me updated on everything. She didn't.. While they did fix the issue that caused the breakdown, they tried to tell me I needed to pay $3500 + to fix another issue with the front camera system. Knowing I have the full warranty from Hyundai (I purchased bumper to bumper) - I asked her repeatedly to call me and let me know what was going on with the car and I kept getting "I'll update you by the end of the day" She didn't. All I got were automated text asking me if I was going to approve a $3500+ camera sensor replacement which shouldn't cost me anything. After multiple text, another tech Jose calls me and explains what's going on and that they couldn't find my warranty information. They eventually found it and said an additional inspection would be needed to get approval for repair. I denied this as I wanted to get my car back since it was drivable and I live over an hour away with another Hyundai dealership much closer to my home. I figured I can work on that there. After 3 days, they tell me the car is ready to pick up so I drive there to get it. I arrive and let them know I'm there to pick it up and they say they will have it right out. 20 minutes go by and still no car. I ask what going on - they can't find my car.. another 15 minutes goes by and I inquire again. They found my car but they can't find the key fob.. At this point I'm upset, it's hot outside, and they can't be bothered to look my direction, apologize, or even offer a water. I start asking what's next? Can you order me a new key? They tell me I'll need to talk to the service manager. I need to go talk to the service manager? Not "Hey, we're so sorry this happened, were going to talk to the manager and get you taken care of' The service manager literally ignores me and goes on to help other customers even though his team lost my keys. They decided to do one more look through all the service bays and low and behold some tech has the keys. At this point, it's been over an hour waiting with a garage full of employees that couldn't care less. The only apology came from Jose and after they found the keys. I cannot recommend Universal Hyundai to anyone given my experience at their service bay. To summarize - they are unorganized, have poor communication, lack empathy, unapologetic, non transparent, and have bad customer service. They created my problem and I had to make recommendations for solutions. They are supposed to solve problems, not make them worse.

Had an appointment to see a 2026 Hyundai Santa Fe with Tony/Anthony. We walked in and were greeted by a very nice receptionist. I explained that we had an appointment, and she asked us to have a seat and said he would be with us shortly. About 15 minutes went by and still no salesman, so we eventually just went outside and started looking at the vehicles ourselves. We spent another 10–15 minutes outside looking at probably five different cars and still nobody came out to help us or even ask if we had any questions. At that point we decided to ... Read More

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Google - Aug 14, 2026

Had an appointment to see a 2026 Hyundai Santa Fe with Tony/Anthony. We walked in and were greeted by a very nice receptionist. I explained that we had an appointment, and she asked us to have a seat and said he would be with us shortly. About 15 minutes went by and still no salesman, so we eventually just went outside and started looking at the vehicles ourselves. We spent another 10–15 minutes outside looking at probably five different cars and still nobody came out to help us or even ask if we had any questions. At that point we decided to leave. We walked right out and nobody seemed to notice or care. On the positive side, I can definitely say they aren't pushy here… they don't even try to sell you a car 😂

This place does illegal things they tried to do a bait and switch that's illegal you can't advertise a car and then when I come there or ask about it you show me a different car. I would not use them at all they are shady

Very poor services thank to them i have to make two cars payments.is being over a month they still don't make the payment for trading,i try to talk to someone there and nobody is avaliable.never have a problem like that before just them not recommended at all very bad service.

The dealership provided excellent service from start to finish. Rudy was professional, helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. I highly recommend this dealership and Rudy!

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Attention here was Not the problem. Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes. After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very ... Read More

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DealerRater - Aug 4, 2026

Attention here was Not the problem. Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes. After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very close look, to carefully see that the Body would be CLEAN and Free from Scratches, When notified to the Salesperson, she simply refused our claim and stated that the vehicle was sold As is, but that is Not the case with us. We assured that it wasn't there, and then I was told I would geta Gift card (?) to use it for the Repair at Your Shop, but after 14 days already, I have Not received such Gift Card and Not informed or directed as to how or when to bring my vehicle to get this taken care of. I believe that this Not how Universal Hyundai do business or treat a customer who had previously purchased a vehicle there. So, I do ask of you to contact me via Call, Text or Email to let me know how soon I can bring my Atlas and have your shop take care of what is due. While there I will ask for them to take a close look at the Front end to determine where the shaking and vibration that is felt on and off while driving through local (well paved) roads' Other than this, and been quite thirsty for gas, she seems to be very well behaved while driving on an uninterrupted road. Is quite comfortable and Spacious, which is what I was looking for and one I could afford to pay cash; As I did. I look forward to you reply with a Positive Response to my minor complaint. Having this taken care off, I would not hesitate to let everyone know of your caring service and how you make sure your customers are well taken care of, This will lead me to recommend you to all of my Friends and Family. Be well and may God Bless you and your families. SHALOM 🙏🔯🕊🙏

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Helped find exactly what I was looking for within my budget. Quick and smooth process.

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I received a great deal on my Genesis. I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and fourth between both of us. Our salesman was working with me on the app for the car. The internet was having problems. I do not fault the dealership on that issue. However this should have been taken care of the next day. Dealership was busy. The salesman did not show me the functions on the car or help set up the programs to me. Just showed knob ... Read More

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DealerRater - Jul 29, 2026

I received a great deal on my Genesis. I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and fourth between both of us. Our salesman was working with me on the app for the car. The internet was having problems. I do not fault the dealership on that issue. However this should have been taken care of the next day. Dealership was busy. The salesman did not show me the functions on the car or help set up the programs to me. Just showed knob shifter, radio, and AC. I asked for the tires to be balanced and rotated. The front tires were worn on the outside of tire. I was told that this normal wear and needed to take care of it on my next car service. I went to my local stand Genesis dealership and what a difference. They took the time to show me everything about the car. I recommend going to a Genesis dealership to get one on one and customer service. The local Genesis did not have to take their time to show me the features on the car or how to set the functions on the car. This is customer service. I will do business with my local Genesis. I will not do service with Universal Genesis.

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Great services from the sales Genesis Team, Billy King and Jonathan give me the greatest experience to lease my new Genesis vehicle

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Great experience Friendly and professional staff Great showroom Isabel was great, she has a great career ahead off her. I wish her the best of luck going forward

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2nd vehicle I bought here at Universal Hyundai. Margaret, Carlos and Ceasar were wonderful and made this process so easy!! Great selection of vehicles to choose from as well.

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He was awesome, professional, friendly, and very helpful. They made the entire car buying process easy, stress-free, and enjoyable.

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Great experience from start to finish. The process was fast, and the staff was very helpful and professional. Highly recommend this dealership!

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Thank you for making the car buying process short and sweet and letting me get done under an hour.

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Our sales manager Tony was great to work with. I have specific requirements and hate to waste time. He hustled to meet all my needs and we made the purchase that afternoon. All the Universal Hyundai staff are pleasant, honest, and quick. Just what I needed.

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It was honestly the best experience I’ve ever had with a car dealership. I utilized Leasehackr, which connected me to Christopher. I’d never leased before and the whole experience was wonderful.

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