Customer Testimonials
(Translated by Google) Delighted with Margaret's attention and help, everything was excellent. (Original) Encantado por la atención y ayuda de Margaret, muy excelente todo.
Recently purchased my wife’s dream mom car- 2026 Hybrid Palisade Calligraphy. Hector in finance and Brian in sales were awesome (per usual). They went well out of their way to ensure she got the car she’s been eyeing for a very long time. The process was smooth and easy.
Best experience ever!! Alexa was the biggest help in helping buy my first car! Such amazing customer service, I'm so happy with how everything went.
(Translated by Google) Isa Álvarez, thank you for your attention, patience and above all your empathy towards us. You took into account every detail from the beginning of the conversation until closing the deal. (Original) Isa Álvarez, gracias por su atención, paciencia y sobre todo la empatía hacia nosotros, tomo en cuenta todo los detalles desde el inicio de la conversación hasta cerrar el negocio.
I would like to express my sincere appreciation for Mr. Héctor Riquel from the finance department. The vehicle we chose was not available at that dealership, yet he quickly took care of everything. He coordinated with his team to have it brought from another city, about 150 miles away, and remained attentive to us throughout the entire process. At every step, he kept us clearly informed, answered our questions with patience, and treated us with respect and genuine care. He didn’t just do the minimum; he made sure we felt calm and truly satisfied. That steady effort, that transparent ... Read More Google - Aug 13, 2026
John Gomes and Alexis Ramos made our day, worked it out to make sure we got our auto. Thank you for ever.
The best experience we ever had buying a car! Thank you, Johnny M you’re the best
We had a great experience with Tony Rangel at Universal Hyundai! He was super nice, helpful, and really took the time to help us find the best option for us!! . Everything was quick and easy. This is our 3rd car from here and Tony made the whole experience much better for us. We really appreciate all his help and definitely recommend him and Hyundai Universal . !!!
John Gomes help us today. I originally went in to get a 2024 Santa Fe but it was already sold earlier in the day. John went above and beyond to get me into a 2025 Santa Fe instead at a very competitive price without being pushy whatsoever. He was so friendly, understanding, and patient. WOW. I’m so happy with what we were able to accomplish today.
(Translated by Google) Felix and Adrian provided us with excellent service. 100% recommended! (Original) Felix y Adrian nos brindaron un servicio excelente. 100% recomendados siempre!!!!
(Translated by Google) CARLOS CASTRO VIP IS THE BEST. MY THIRD CAR AND HE'S SUPER ATTENTIVE TO EVERYTHING. (Original) CARLOS CASTRO VIP EL MEJOR MI TERCER CARRO Y ES SUPER SUPER ATTENTO A TODO
Felix & Adrian what an amazing experience. They treated me like family and I would definitely recommend this dealership.
Isaiah was great!! Good communication and awesome to work with!
My Experience with Carlos Roman was great!
Really appreciated working with Alexa Marie! Awesome customer service, helped me finance my first new vehicle and kindly walked me through what my options were. Much appreciated!!
Miguel was Awesome and super helpful with what I needed, definitely recommend him!
John G was exceptional, very patient and understanding of the situation at hand. Helped me and my partner get the car perfect for us. I definitely recommend him to help anyone to get their car. Thank you.
(Translated by Google) Alexa was excellent, she helped us a lot and gave us even more than we expected. (Original) Alexa fue excelente nos ayudó muchísimo y nos dio incluso más de lo que esperábamos
(Translated by Google) John G was excellent in his customer service, patience, communication, and transparency. He was truly a great help, very understanding of my situation, and did everything he could to help me and get me the best deal! I wholeheartedly recommend this seller. (Original) John G fue excelente en atención, paciencia, comunicación, transparencia, de verdad que fue de gran ayuda, fue muy comprensivo con mi situación e hizo todo lo posible por ayudarme y conseguirme lo mejor para mi! De corazón les recomiendo muchisimo este vendedor
(Translated by Google) Jaime Wong provided excellent service, very professional. I greatly appreciate his help and good customer service in answering all my questions regarding the vehicle and financing. (Original) Jaime Wong excelente servicio, muy profecional agradezco mucho su ayuda buen servicio al cliente al haber respondido todas mis inquietudes con respect al vehiculo y la financiacion.
(Translated by Google) Excellent atmosphere and outstanding service!
Ameer Khan assisted me from the very first moment. The attention and service were excellent; he was always very helpful and made sure I got the best deal.
An excellent professional and a wonderful person, I recommend him 1000%.
Thank you, Ameer Khan!
(Original)
Excelente ambiente y una atención excelente special
Me atendió Ameer Khan desde el primer momento la atención y el servicio fue excelente siempre tuvo la mejor disposición y el mejor negocio para mí.
Un excelente profesional y un gran ser humano lo recomiendo al 1000 por ciento
... Read More Google - Aug 8, 2026
Worked with John Gomez. We were able to negotiate a great deal for both rebate incentives and special rate financing. Was in and out in under two hours!
Tony Rangel, Tony was very helpful and very patient. Funny guy and very understanding of are situation. Couldn't ask for any one better!
Margaret helped me buy a car that I absolutely love! She was so respectful, knowledgeable and supportive. She played a major role in my decision making and I am so grateful for all of her help!
Zyat was the best and made the car buying process very pleasant! This dealership was the best car buying process ever!
This was my first time buying a car and the experience was phenomenal! I was in a dealership down the street before I stopped here and I felt pressured to make a purchase but as soon as I stepped into this dealership I felt at ease. Omar Quintana took very good care of us, he listen to what I wanted and provided the best deal possible. I’m extremely happy with my purchase and super grateful of Omar and the rest of the Hyundai staff. Will be recommending them to everyone
Nothing but great things to say about my experience with Universal Hyundai.
Fadi was the best sales executive who did an amazing job helping me with the process. I was not the easiest customer and had many specific details on the vehicle that were a must-have—loved his honesty, knowledge of the vehicles, excellent customer service, and the time he took to show me patiently until my final decision—no hassles, stress-free deal, and transparent on numbers. I really appreciate your help in making this process so fast and smooth. Definitely go and look for Fadi and Juan, the managers ... Read More Google - Aug 6, 2026
(Translated by Google) My experience was excellent. I want to thank Alexa Mari because she was there for me every step of the way. I highly recommend her. Honestly, when you go, look for her. I'm super happy with my car. (Original) Mi experiencia fue exelente le doy las gracias a Alexa Mari porq gracias a ella que estuvo en todo momento súper recomendada la verdad cuando vallan búsquenla súper feliz con mi carro
The dealership provided excellent service from start to finish. Rudy Rubio was professional, very helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. I highly recommend this dealership and Rudy Rubio!
The dealership provided excellent service from start to finish. Rudy was professional, helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. I highly recommend this dealership and Rudy!
Attention here was Not the problem. Personnel was quite friendly and amicable.
I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes.
After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very ... Read More DealerRater - Aug 4, 2026
Helped find exactly what I was looking for within my budget. Quick and smooth process.
I received a great deal on my Genesis. I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and fourth between both of us. Our salesman was working with me on the app for the car. The internet was having problems. I do not fault the dealership on that issue. However this should have been taken care of the next day. Dealership was busy. The salesman did not show me the functions on the car or help set up the programs to me. Just showed knob ... Read More DealerRater - Jul 29, 2026
Great services from the sales Genesis Team, Billy King and Jonathan give me the greatest experience to lease my new Genesis vehicle
Great experience Friendly and professional staff Great showroom Isabel was great, she has a great career ahead off her. I wish her the best of luck going forward
2nd vehicle I bought here at Universal Hyundai. Margaret, Carlos and Ceasar were wonderful and made this process so easy!! Great selection of vehicles to choose from as well.
I purchased a brand-new 2026 Hyundai Tucson from Universal Hyundai, and I absolutely love the vehicle. They gave me a fair trade-in value for my Mazda and I ended up with a competitive financing rate, so I’m happy with the car itself.
Unfortunately, the customer experience didn’t match the quality of the vehicle. I was at the dealership for about 6 hours while pregnant. During that time, I repeatedly mentioned that I was hungry and even asked for my keys so I could go across the street to grab food and come right back. Instead of simply letting me go ... Read More Google - Jul 17, 2026
Jamie Wong is amazing!! I wouldn’t ask for any other person I’m so thankful for him and his patience and enthusiasm with helping us!
Great experience! Thank you to Juvenal and the staff for taking great care of me and helping me acquire my first car. Highly Recommend!
I always have a great experience with Universal Hyundai. Rudys Rubio is an honest salesman and on two occasions has sold me cars that fit my budget. I will definitely go back to Rudys if I need to purchase another vehicle.
He was awesome, professional, friendly, and very helpful. They made the entire car buying process easy, stress-free, and enjoyable.
Tony Rangel was amazing - service was so easy and quick . Did most online and came to pick up the car, was in and out! Definitely recommend this dealership!!
Great customer service with a professional and friendly staff. A special shout-out to Giovannie Sanchez, El Zyat, and Cesar Alegre for providing exceptional and outstanding service throughout the entire process. They made the experience smooth and enjoyable. I'm very happy with the outcome and absolutely love my new vehicle! I highly recommend them to anyone looking for a great car-buying experience.
(Translated by Google) The service was excellent. Everyone involved in the vehicle purchase took the time to explain everything I needed to know, without any pressure. Our sales advisor, Martin, provided outstanding service, and we were very pleased with his attention and expertise in selecting the right car for our daughter.
(Original)
La atención fue excelente, todas las personas que participaron en la compra del vehículo, se tomaron su tiempo para explicarme todo lo que necitaba saber, sin presión. El asesor de ventas Martin nos dio un trato excelente, quedamos muy contentos por su atención y ... Read More Google - Jul 15, 2026
Jaime Wong customer service was EXCEPTIONAL! He was extremely patient and was able to make my dream purchase happen! I am extremely happy . Thank you so much Jaime !
(Translated by Google) Margaret | Richard | Pablo Thank you so much for your support and patience. Great advice and excellent service. I drove away in a brand new Santa Fe. We looked at several options and found the one that best suited my needs. Thank you, Team Hyundai. (Original) Margaret | Richard | Pablo Mil gracias por su soporte y paciencia buena accesoria de su parte, y excelente atencion. Salí manejando una nueva santa fe Vimos varias opciones y encontraron lo que mas se ajusto a mis necesidades. Gracias Team Hyundai
I just bought a car at Universal Hyundai and Zyat was super helpful. He stuck within my budget and found me a great car maybe not my fav color but the car is awesome. He was patient helpful so ask for Zyat.
Niko! Thank you very much for your assistance, help, and making the whole process very smooth for me and my family. Definitely a deserved 5 stars. Recommend full!!!
Great experience from start to finish. The process was fast, and the staff was very helpful and professional. Highly recommend this dealership!
(Translated by Google) Jaime Wong, excellent service, friendly and with immediate response, the best!! Thank you!! (Original) Jaime Wong, excelente servicio, amable y con acción de respuesta inmediata, el mejor!! Gracias!!
We had a wonderful experience at Universal Hyundai. From start to finish, Tony Rangel helped us through the entire process. Caesar handled our financing quickly yet thoroughly. I always knew car shopping didn’t have to be a hassle. These guys made it super easy and convenient! I would highly recommend Universal Hyundai!
Thank you for making the car buying process short and sweet and letting me get done under an hour.
Our sales manager Tony was great to work with. I have specific requirements and hate to waste time. He hustled to meet all my needs and we made the purchase that afternoon. All the Universal Hyundai staff are pleasant, honest, and quick. Just what I needed.
It was honestly the best experience I’ve ever had with a car dealership. I utilized Leasehackr, which connected me to Christopher. I’d never leased before and the whole experience was wonderful.
A really remarkable visit outstanding people that helped you anyway they can will to be like family
(Translated by Google) Tony provided excellent service! The process was quick and easy! Thank you so much, Tony, for your help and attention! Highly recommended. (Original) Tony nos atendió excelente! El proceso fue rápido y fácil! Muchísimas gracias Tony por tu ayuda y atención! Muy recomendado
Christian was AMAZING. You could tell he truly wants to help his customers. Would highly recommend him to anyone looking to shop with Hyundai!
(Translated by Google) I don't have enough words to describe the excellent experience I had with Jaime Wong. From the very first moment, he provided exceptional service, with great professionalism, kindness, and a genuine dedication to helping me find the right vehicle.
Jaime took the time to listen to my needs, answer all my questions, and guide me through the entire buying process, making it an easy, transparent, and stress-free experience.
His honesty, patience, and attention to detail truly set him apart. He always made me feel secure and confident in my decision.
I wholeheartedly recommend Jaime Wong to ... Read More Google - Jun 21, 2026
Jaime Wong had a great experience. The customer service was excellent—very patient, attentive, and genuinely caring about my needs. Highly recommended! Amazing service! They were so patient and really made me feel valued as a customer. You can tell they truly care. Outstanding customer service. The staff was patient, attentive, and demonstrated genuine care for customer satisfaction. I highly recommend this business.
I had an excellent experience working with John C at Universal Hyundai. From the beginning, he was professional, patient, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer my questions, explain everything clearly, and made sure I felt comfortable with my decision without ever making me feel pressured.
Buying a vehicle can be stressful, but John made the experience smooth, respectful, and enjoyable. He was attentive, honest, and went above and beyond to make sure I was taken care of. His customer service truly stood out, and I appreciate the time and effort he put ... Read More Google - Jun 20, 2026
(Translated by Google) My first time buying a vehicle. I started the process online with Andrés Sanmiguel because I don't live in Orlando and it was difficult to travel there due to my work schedule. When I was finally able to go on a Saturday, Juvenal Nava was the one who assisted me and showed me the vehicles and guided me through the purchase process. He was friendly, helpful, and also bilingual, which made the process much easier. I negotiated the final price with Alexis Ramos and drove off with my vehicle that same day. I always received ... Read More Google - Jun 20, 2026
(Translated by Google) Buying a car in this country isn't easy. As soon as I walked into the dealership, I saw not only employees doing their jobs, but also people willing to help me get a good deal. Friendly? Absolutely. But here, you find more than that. You find people like Tony and Diana. Direct, knowledgeable, understanding, and willing to give you the best based on your needs. There are many dealerships in Orlando, but none with these kinds of policies. A huge thank you to the whole team ❤️
(Original)
Adquirir un carro en este país no es ... Read More Google - Jun 19, 2026
Thanks to my salesman Justin Salazar, this vehicle purchase was one of the smoothest and quickest I have experienced.
took my 720 oil change appointment said it would take 2 hours showed up 1.5 hours later and everyone was gone and my key was no where to be found to this date ,no manager contact and they have not returned my key. Also said they would be rotating the tires and i know they lied because i marked the tires before arrival
I am beyond disappointed with the service I received at Universal Hyundai Orlando.
Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's side caliper locked up while we were traveling. After a local mechanic confirmed no local dealerships, including Universal Hyundai Orlando, had the part, we were directed to Universal Hyundai Orlando because the caliper was under warranty and we could get a rental car while waiting for the part to arrive.
When we arrived, we immediately explained our situation to Micheal in the service department. We told ... Read More DealerRater - Jun 11, 2026
This car purchase was by far the most pleasant and collegial one I have ever had!!
The best service ever, fantastic deal, quick approval, best interest rate ever, I will recommend blindly
The Dealership was great, Angel Arias was my Sales guy and he is fantastic to deal with !
Nice sales rep and clean facilities ! Not enough for trade ! If I would choose other models at other places they would offer more on trade . I know it’s all on the numbers but car buyers offered more but I was too lazy to drive to their places !
Quick and easy process but there were no alternatives forms of payment therefore I had to pay an excessive fee on top of the down payment
Jonathan was very easy to work with. He answered all questions and has made himself available for any questions I may have. Easy process on negotiations as well.
Dealt with salesman remotely which was efficient and effective. We already had negotiated price and terms, credit check was already done prior to physically walking into the dealership. Just didn’t like the time it took to process, sign and close documents as took long given price, finance terms and credit checks were already done prior to physically walking into dealer.
Thank you Christian for providing a great car buying experience. I appreciated that you were very courteous, listened to my needs, didn't try to oversell me and were extremely helpful in finding me a car that met my needs. Christian you are the best and I am extremely grateful to you for making this old lady's car buying experience a good one. Thank you Laura for referring me to Christian. Laura F -
Smooth! I got what I asked for within 3 hours! Thank you sales, Rudys R!
Great experience with Angel Arias. He was polite, not pushy, and very transparent. He answered all my questions and made the process smooth and easy. Highly recommend.
Very nice dealership. Everyone was so helpful and kind. I had a great experience with Richard Abreu picking out my car and dealing with the finances with Frankie. Thank you!
Juvenal was very pleasant and worked hard to help us find and be satisfied with our purchase. My only critique is he did not know a lot about the differences in the trim of the Elantra models. Otherwise he was great!
I was very dissatisfied with the finance department employee, Jake McNeely. He was pleasant until we did not purchase a warranty package. Then he literally spoke 5 words to me. Just shoved the notepad to sign stuff with little to no explanation of what I was signing. Very rude, and didn’t even offer a handshake as we parted. Or ... Read More DealerRater - Apr 25, 2026
Could not believe how I was addressed in this location by management. I didn’t hear him say the name and he said “I already told you” and walked away. Disgusting place.
Great customer service and awesome employees can ask for anything else. I believe it’s a great place to shop a car.
Son unos estafadores no vallan arreglar carros ahí son unos estafadores fui con un problema yy no me lo resolvieron
Super nice to deal with and a very easy process. Cheap deals on car leases.
This is my second palisade in 3 years. Jonathan R took time to create a video of the cars and send to me the night before my appointment. We found the right car after look at several of them. Finance was quick and easy. I would recommend Universal Hyundai to anyone needing a good deal.
Everything is fine Everything is great the salesperson is great thank you for your service.
I am extremely disappointed with my 2026 Hyundai Palisade Calligraphy.
This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable.
My vehicle developed a transmission problem after just 3 months of use and with only 2,800 miles on it — on a brand new car. That alone is already extremely concerning.
My vehicle then sat at the dealership for over 30 days due to this issue.
To make matters worse, when I finally got the car back, it was returned in terrible condition. The interior was dirty, the steering wheel — which is light grey — was covered ... Read More DealerRater - Mar 26, 2026
Found the dealership to be shady on pricing at best. I was given one price on the site and when I received the final price it included a 3000.00 reconditioning fee, which on its own shows that you lied about the price of the vehicle, 2) the vehicle only had 12000 miles so there is no way you did 3000.00 of "Reconditioning to it". Next after buying a 32000.00 vehicle you didn't even have the professionalism to fill it up with gas. Great customer care. Then I had a 100.00 coupon for the vehicle through True Cars that was not honored at all. ... Read More DealerRater - Mar 17, 2026
I really enjoy the whole experience! The great customer service, support, atmosphere and the fast pace of the whole process it was amazing! I will definitely recommend Universal Hyundai to my friends & family! Thank you!
very accommodating... very pleasant... accurate description... works with customers to get the best experience... would recommend highly..
Gracias Universal Hyundai. El dealer mas transparente y confiable que e visitado. Gracias a Carlos Rivera. Muy profesional, transparente y con mucho conocimiento te hace las mejores recomendaciones segun tu situacion. Gracias a todos.
The staff was amazing phenomenal job jonathan rodriguez was great ramces was amazing showing us every step
Gracias a juvenal nava por excelente atención, paciencia y dedicación y a todo el grupo de trabajo
I like the Hyundai vehicles, but in this actual lease, I didn’t get the total information!
Wonderful experience purchasing my vehicle, Jennifer was exceptionally helpful and Hector was efficient. Great experience overall from beginning to end
Everyone is nice and helpful. Attention to detail was impressive. I would recommend this dealer to anyone looking to buy a vehicle.
Great experience - everything went smoothly without any complications or misunderstandings. Great team from top to bottom executed well for me. Special thanks to Billy King!
Very Happy with my new Car thank you universal hyundai everything was perfect the deal very ease.
Highly professional and excellent customer service. Jennifer, Billy, Cesar and everyone who worked with me were awesome! Smooth and comfortable experience from start to finish.
Brian, excelente vendedor, amable y explicit todo con claridad, en fin todos muy amables el servicio es genial
Provide excellent customer service. Keeps you updated on the status of your vehicle either in person or text.
