Customer Testimonials

It was honestly the best experience I’ve ever had with a car dealership. I utilized Leasehackr, which connected me to Christopher. I’d never leased before and the whole experience was wonderful.

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A really remarkable visit outstanding people that helped you anyway they can will to be like family

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(Translated by Google) Tony provided excellent service! The process was quick and easy! Thank you so much, Tony, for your help and attention! Highly recommended. (Original) Tony nos atendió excelente! El proceso fue rápido y fácil! Muchísimas gracias Tony por tu ayuda y atención! Muy recomendado

Christian was AMAZING. You could tell he truly wants to help his customers. Would highly recommend him to anyone looking to shop with Hyundai!

(Translated by Google) I don't have enough words to describe the excellent experience I had with Jaime Wong. From the very first moment, he provided exceptional service, with great professionalism, kindness, and a genuine dedication to helping me find the right vehicle. Jaime took the time to listen to my needs, answer all my questions, and guide me through the entire buying process, making it an easy, transparent, and stress-free experience. His honesty, patience, and attention to detail truly set him apart. He always made me feel secure and confident in my decision. I wholeheartedly recommend Jaime Wong to ... Read More

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Google - Jun 21, 2026

(Translated by Google) I don't have enough words to describe the excellent experience I had with Jaime Wong. From the very first moment, he provided exceptional service, with great professionalism, kindness, and a genuine dedication to helping me find the right vehicle. Jaime took the time to listen to my needs, answer all my questions, and guide me through the entire buying process, making it an easy, transparent, and stress-free experience. His honesty, patience, and attention to detail truly set him apart. He always made me feel secure and confident in my decision. I wholeheartedly recommend Jaime Wong to anyone looking for a committed, honest car salesperson who genuinely cares about their customers. Thank you, Jaime, for making my car purchase such a special and enjoyable experience! (Original) No tengo suficientes palabras para describir la excelente experiencia que tuve con Jaime Wong. Desde el primer momento me brindó un servicio excepcional, con gran profesionalismo, amabilidad y una verdadera dedicación a ayudarme a encontrar el vehículo adecuado. Jaime se tomó el tiempo de escuchar mis necesidades, responder todas mis preguntas y guiarme durante todo el proceso de compra, haciendo que fuera una experiencia fácil, transparente y libre de estrés. Su honestidad, paciencia y atención a los detalles realmente lo distinguen. Siempre me hizo sentir segura y confiada con mi decisión. Recomiendo a Jaime Wong con toda confianza a cualquier persona que esté buscando un vendedor de autos comprometido, honesto y que realmente se preocupe por sus clientes. ¡Gracias, Jaime, por hacer de la compra de mi vehículo una experiencia tan especial y agradable!

Jaime Wong had a great experience. The customer service was excellent—very patient, attentive, and genuinely caring about my needs. Highly recommended! Amazing service! They were so patient and really made me feel valued as a customer. You can tell they truly care. Outstanding customer service. The staff was patient, attentive, and demonstrated genuine care for customer satisfaction. I highly recommend this business.

I had an excellent experience working with John C at Universal Hyundai. From the beginning, he was professional, patient, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer my questions, explain everything clearly, and made sure I felt comfortable with my decision without ever making me feel pressured. Buying a vehicle can be stressful, but John made the experience smooth, respectful, and enjoyable. He was attentive, honest, and went above and beyond to make sure I was taken care of. His customer service truly stood out, and I appreciate the time and effort he put ... Read More

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Google - Jun 20, 2026

I had an excellent experience working with John C at Universal Hyundai. From the beginning, he was professional, patient, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer my questions, explain everything clearly, and made sure I felt comfortable with my decision without ever making me feel pressured. Buying a vehicle can be stressful, but John made the experience smooth, respectful, and enjoyable. He was attentive, honest, and went above and beyond to make sure I was taken care of. His customer service truly stood out, and I appreciate the time and effort he put into helping me. I would highly recommend John C to anyone looking to purchase a vehicle at Universal Hyundai. He represents the dealership very well and made my car-buying experience a positive one.

(Translated by Google) My first time buying a vehicle. I started the process online with Andrés Sanmiguel because I don't live in Orlando and it was difficult to travel there due to my work schedule. When I was finally able to go on a Saturday, Juvenal Nava was the one who assisted me and showed me the vehicles and guided me through the purchase process. He was friendly, helpful, and also bilingual, which made the process much easier. I negotiated the final price with Alexis Ramos and drove off with my vehicle that same day. I always received ... Read More

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Google - Jun 20, 2026

(Translated by Google) My first time buying a vehicle. I started the process online with Andrés Sanmiguel because I don't live in Orlando and it was difficult to travel there due to my work schedule. When I was finally able to go on a Saturday, Juvenal Nava was the one who assisted me and showed me the vehicles and guided me through the purchase process. He was friendly, helpful, and also bilingual, which made the process much easier. I negotiated the final price with Alexis Ramos and drove off with my vehicle that same day. I always received responses to my messages and support from the team. Everyone did an excellent job. Thank you, Hyundai Universal. (Original) Mi primera vez comprando un vehículo. Empecé el proceso online con Andrés Sanmiguel, porque no vivo en Orlando y era difícil desplazarme allí por mis horarios laborales. Cuando finalmente pude ir un sábado, Juvenal Nava fue quien me atendió y se encargó de enseñarme los vehículos y acompañarme en el proceso de compra. Él fue amable, dispuesto y además es bilingüe , lo que hizo el proceso más fácil .Negocié con Alexis Ramos el precio final y salí con mi vehículo ese mismo día. Siempre recibí respuesta a los mensajes y ayuda del equipo. Todos hicieron un excelente trabajo. Gracias Hyundai Universal.

(Translated by Google) Buying a car in this country isn't easy. As soon as I walked into the dealership, I saw not only employees doing their jobs, but also people willing to help me get a good deal. Friendly? Absolutely. But here, you find more than that. You find people like Tony and Diana. Direct, knowledgeable, understanding, and willing to give you the best based on your needs. There are many dealerships in Orlando, but none with these kinds of policies. A huge thank you to the whole team ❤️ (Original) Adquirir un carro en este país no es ... Read More

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Google - Jun 19, 2026

(Translated by Google) Buying a car in this country isn't easy. As soon as I walked into the dealership, I saw not only employees doing their jobs, but also people willing to help me get a good deal. Friendly? Absolutely. But here, you find more than that. You find people like Tony and Diana. Direct, knowledgeable, understanding, and willing to give you the best based on your needs. There are many dealerships in Orlando, but none with these kinds of policies. A huge thank you to the whole team ❤️ (Original) Adquirir un carro en este país no es algo fácil de hacer. Apenas entré en el establecimiento no sólo vi empleados haciendo su trabajo, me encontré con personas dispuestas a ayudarme a hacer un buen negocio. Amables ? Por supuesto. Pero aquí, no sólo encuentras eso. Encuentras personas como Tony y Diana. Directas, Informadas, Compresivas y dispuestas a darte lo mejor dependiendo de tus necesidades. Hay muchos dealers en Orlando, pero no con estas políticas laborales. Mil y un gracias a todo el team ❤️

Thanks to my salesman Justin Salazar, this vehicle purchase was one of the smoothest and quickest I have experienced.

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took my 720 oil change appointment said it would take 2 hours showed up 1.5 hours later and everyone was gone and my key was no where to be found to this date ,no manager contact and they have not returned my key. Also said they would be rotating the tires and i know they lied because i marked the tires before arrival

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I am beyond disappointed with the service I received at Universal Hyundai Orlando. Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's side caliper locked up while we were traveling. After a local mechanic confirmed no local dealerships, including Universal Hyundai Orlando, had the part, we were directed to Universal Hyundai Orlando because the caliper was under warranty and we could get a rental car while waiting for the part to arrive. When we arrived, we immediately explained our situation to Micheal in the service department. We told ... Read More

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DealerRater - Jun 11, 2026

I am beyond disappointed with the service I received at Universal Hyundai Orlando. Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's side caliper locked up while we were traveling. After a local mechanic confirmed no local dealerships, including Universal Hyundai Orlando, had the part, we were directed to Universal Hyundai Orlando because the caliper was under warranty and we could get a rental car while waiting for the part to arrive. When we arrived, we immediately explained our situation to Micheal in the service department. We told him we were traveling, over four hours from home with a 2-year-old, and on our way to Kansas for my grandmother's funeral. Given the circumstances, we expected clear communication and reasonable customer service. We were told they needed to confirm the issue was warranty-related and then would provide a rental vehicle. I again explained that the mechanic had already confirmed they did not have the part, so it should be a quick determination. We were told it would take a couple of hours and were even offered a Lyft so we could leave while they checked it out. We went to Gatorland and waited for a call or text. Three hours later, we still had not heard anything, so we returned to the dealership. At that point, we were told our vehicle was "next in line." Another hour passed with no update. I asked to speak with a manager because Micheal was clearly just placating us. That is when we were directed to Pablo V. He said he would look into the situation, but I watched him spend roughly 45 minutes walking around before eventually going outside. He never returned with an update. After nearly six hours of waiting, I went outside myself to ask if we could simply get a vehicle and leave. Pablo V. was outside speaking with Micheal and told us he was not even sure the vehicle would be looked at that day because we did not have an appointment. This was the first time anyone had mentioned that possibility. I reminded him that we had explained our situation when we arrived--that we were traveling to Kansas for my grandmother's funeral and had nowhere to go until we received a rental vehicle. His response was to laugh and tell me that rental cars could not be taken out of state. At that point, all I could think about was the six hours we had wasted waiting on information that could have been communicated much earlier. Had anyone been honest with us from the beginning, we could have secured our own rental car at 1:00 p.m. Instead, we sat there all day with no meaningful updates. After that interaction, I asked one of Pablo V.'s colleagues for his business card because I intended to include him in this review. About 30 minutes later, Pablo V. came over and asked why I wanted his card. When I explained my frustration, he told me he was sorry that I had "interpreted his actions wrongly," effectively blaming the customer instead of taking responsibility. What made the conversation even more frustrating was that he then informed me he was not even the manager of the service department and could not really help with the situation. Had I known that from the beginning, I could have gone directly to the appropriate person instead of wasting more time. We finally left Universal Hyundai Orlando at 8:00 p.m. in a rental car that we had to pay for ourselves. Vehicle problems happen, and I understand dealerships get busy. What I do not understand is the lack of communication, the wasted time, and the dismissive attitude we experienced from Pablo V. and the staff. A nearly brand-new Hyundai Santa Cruz with only 5,038 miles should not have experienced a caliper failure, and customers dealing with an unexpected breakdown while traveling to a family funeral deserve far better treatment. We lost over eight hours, are now a day behind schedule, and still left paying for our own rental car. This was one of the most frustrating customer service experience

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This car purchase was by far the most pleasant and collegial one I have ever had!!

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Wow! What a GREAT experience at Universal Hyundai of Orlando! Texting with Laura was helpful in narrowing down dealerships. Laura connected us with the best Dealership Representative, Christian! Notice I didn’t say salesman. Christian listened to our needs, patiently allowed us to see several vehicles, take a test drive. Allowed us to make a solid, informed decision. We bought a vehicle with 0 pressure. Appreciate Hector was completely professional as we paid for the vehicle. Christian was very insightful and gave us great tips to help the process go smoothly through the bank and insurance. Thank you again Christian and ... Read More

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Google - May 30, 2026

Wow! What a GREAT experience at Universal Hyundai of Orlando! Texting with Laura was helpful in narrowing down dealerships. Laura connected us with the best Dealership Representative, Christian! Notice I didn’t say salesman. Christian listened to our needs, patiently allowed us to see several vehicles, take a test drive. Allowed us to make a solid, informed decision. We bought a vehicle with 0 pressure. Appreciate Hector was completely professional as we paid for the vehicle. Christian was very insightful and gave us great tips to help the process go smoothly through the bank and insurance. Thank you again Christian and Universal Hyundai of Orlando.

(Translated by Google) ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided exceptional service from start to finish. He was very professional, honest, attentive, and always willing to help. He made the entire process easy and stress-free. I would definitely recommend Eddy to anyone looking to buy a vehicle. Thank you for the excellent service! ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and always willing to help. He made the entire process smooth and stress-free. I highly recommend Eddy to anyone looking to purchase a vehicle. Thank you ... Read More

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Google - May 30, 2026

(Translated by Google) ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided exceptional service from start to finish. He was very professional, honest, attentive, and always willing to help. He made the entire process easy and stress-free. I would definitely recommend Eddy to anyone looking to buy a vehicle. Thank you for the excellent service! ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and always willing to help. He made the entire process smooth and stress-free. I highly recommend Eddy to anyone looking to purchase a vehicle. Thank you for the excellent service! (Original) ⭐⭐⭐⭐⭐ Excelente experiencia en Universal Hyundai. Eddy Matos me brindó una atención excepcional de principio a fin. Muy profesional, honesto, atento y siempre dispuesto a ayudar. Hizo que todo el proceso fuera fácil y sin complicaciones. Sin duda, recomiendo a Eddy a cualquiera que esté buscando comprar un vehículo. ¡Gracias por el excelente servicio! ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and always willing to help. He made the entire process smooth and stress-free. I highly recommend Eddy to anyone looking to purchase a vehicle. Thank you for the excellent service!

Thank you Carlos Morales for your service, patience, and dedication to getting me a new car!!!

The customer service provided by Angel Arias is truly something amazing and I appreciate all the knowledge that he has. I recommend anyone interested in doing business with Universal Hyundai to do it with Angel Arias.

Just bought my first car!! Angel Arias was very helpful throughout the entire process and made everything very easy to understand. He was very understanding with my little car knowledge and did a great job making sure I understood what I was buying. Would 100% recommend him for people buying their first car, 10/10 salesmen !!!

Angel Arias, provided exceptional service throughout my car-buying journey. He communicated clearly, respected my budget, and offered thoughtful recommendations without any pressure. His knowledge of the vehicles and financing options made the process efficient and transparent. I left feeling confident in my purchase and truly valued as a customer. I would absolutely work with him again.

Mohammed Khan was by far the best sales person I’ve done business with. Went above and beyond for me and my family and listened to all my wants and needs to get me into the perfect vehicle within my price range and all! If you plan to get a vehicle he’s the right man for the job!

(Translated by Google) Cristian is the best person here. Excellent at his job. Very professional and always with a smile, ready to help. He took all the time in the world to find me the best option! You deserve 10 stars for all your hard work. If you come here, ask for him; you won't regret it! (Original) The best person here Cristian Excelente en su trabajo. Muy profecional y siempre con una sonrisa dispuesto ayudar. Se tomo todo su tiempo para buscarme la mejor opción! You deserve 10 stars for all your hard work . If you come here ask ... Read More

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Google - May 29, 2026

(Translated by Google) Cristian is the best person here. Excellent at his job. Very professional and always with a smile, ready to help. He took all the time in the world to find me the best option! You deserve 10 stars for all your hard work. If you come here, ask for him; you won't regret it! (Original) The best person here Cristian Excelente en su trabajo. Muy profecional y siempre con una sonrisa dispuesto ayudar. Se tomo todo su tiempo para buscarme la mejor opción! You deserve 10 stars for all your hard work . If you come here ask for him you wont regret it!!

Christian was great !!!

The best service ever, fantastic deal, quick approval, best interest rate ever, I will recommend blindly

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The Dealership was great, Angel Arias was my Sales guy and he is fantastic to deal with !

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Nice sales rep and clean facilities ! Not enough for trade ! If I would choose other models at other places they would offer more on trade . I know it’s all on the numbers but car buyers offered more but I was too lazy to drive to their places !

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Quick and easy process but there were no alternatives forms of payment therefore I had to pay an excessive fee on top of the down payment

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Jonathan was very easy to work with. He answered all questions and has made himself available for any questions I may have. Easy process on negotiations as well.

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Dealt with salesman remotely which was efficient and effective. We already had negotiated price and terms, credit check was already done prior to physically walking into the dealership. Just didn’t like the time it took to process, sign and close documents as took long given price, finance terms and credit checks were already done prior to physically walking into dealer.

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Thank you Christian for providing a great car buying experience. I appreciated that you were very courteous, listened to my needs, didn't try to oversell me and were extremely helpful in finding me a car that met my needs. Christian you are the best and I am extremely grateful to you for making this old lady's car buying experience a good one. Thank you Laura for referring me to Christian. Laura F -

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Smooth! I got what I asked for within 3 hours! Thank you sales, Rudys R!

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Great experience with Angel Arias. He was polite, not pushy, and very transparent. He answered all my questions and made the process smooth and easy. Highly recommend.

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Very nice dealership. Everyone was so helpful and kind. I had a great experience with Richard Abreu picking out my car and dealing with the finances with Frankie. Thank you!

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eddie was great! i could finally buy my first car

Juvenal was very pleasant and worked hard to help us find and be satisfied with our purchase. My only critique is he did not know a lot about the differences in the trim of the Elantra models. Otherwise he was great! I was very dissatisfied with the finance department employee, Jake McNeely. He was pleasant until we did not purchase a warranty package. Then he literally spoke 5 words to me. Just shoved the notepad to sign stuff with little to no explanation of what I was signing. Very rude, and didn’t even offer a handshake as we parted. Or ... Read More

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DealerRater - Apr 25, 2026

Juvenal was very pleasant and worked hard to help us find and be satisfied with our purchase. My only critique is he did not know a lot about the differences in the trim of the Elantra models. Otherwise he was great! I was very dissatisfied with the finance department employee, Jake McNeely. He was pleasant until we did not purchase a warranty package. Then he literally spoke 5 words to me. Just shoved the notepad to sign stuff with little to no explanation of what I was signing. Very rude, and didn’t even offer a handshake as we parted. Or a sentence. I understand he gets commission from the sale of the warranties, but he could still be professional if he doesn’t sell one. Other than Jake, it was a pleasant buying experience.

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Could not believe how I was addressed in this location by management. I didn’t hear him say the name and he said “I already told you” and walked away. Disgusting place.

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Great customer service and awesome employees can ask for anything else. I believe it’s a great place to shop a car.

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Son unos estafadores no vallan arreglar carros ahí son unos estafadores fui con un problema yy no me lo resolvieron

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Super nice to deal with and a very easy process. Cheap deals on car leases.

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This is my second palisade in 3 years. Jonathan R took time to create a video of the cars and send to me the night before my appointment. We found the right car after look at several of them. Finance was quick and easy. I would recommend Universal Hyundai to anyone needing a good deal.

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Everything is fine Everything is great the salesperson is great thank you for your service.

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I am extremely disappointed with my 2026 Hyundai Palisade Calligraphy. This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable. My vehicle developed a transmission problem after just 3 months of use and with only 2,800 miles on it — on a brand new car. That alone is already extremely concerning. My vehicle then sat at the dealership for over 30 days due to this issue. To make matters worse, when I finally got the car back, it was returned in terrible condition. The interior was dirty, the steering wheel — which is light grey — was covered ... Read More

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DealerRater - Mar 26, 2026

I am extremely disappointed with my 2026 Hyundai Palisade Calligraphy. This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable. My vehicle developed a transmission problem after just 3 months of use and with only 2,800 miles on it — on a brand new car. That alone is already extremely concerning. My vehicle then sat at the dealership for over 30 days due to this issue. To make matters worse, when I finally got the car back, it was returned in terrible condition. The interior was dirty, the steering wheel — which is light grey — was covered in black grease from mechanic hands, and there was a strong, unpleasant smell inside the car. After keeping my vehicle for over a month, they couldn’t even do the bare minimum of returning it clean and properly cared for. Then, the very same week I got the car back, news broke about a safety recall involving the rear power seats — the same model I own — after a tragic fatal incident involving a child. As a mother of a young child, this was extremely disturbing and made me lose even more confidence in this vehicle. I have only owned Honda vehicles in the past, and I deeply regret switching to Hyundai. The salesperson assured me that Hyundai was an extremely safe and reliable brand, but my experience has been the complete opposite. Between serious mechanical issues, poor service, and now major safety concerns, I regret this purchase. This is not what you expect from a brand-new vehicle, especially one marketed as a premium family SUV. I would not recommend this car, especially for families with young children.

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Found the dealership to be shady on pricing at best. I was given one price on the site and when I received the final price it included a 3000.00 reconditioning fee, which on its own shows that you lied about the price of the vehicle, 2) the vehicle only had 12000 miles so there is no way you did 3000.00 of "Reconditioning to it". Next after buying a 32000.00 vehicle you didn't even have the professionalism to fill it up with gas. Great customer care. Then I had a 100.00 coupon for the vehicle through True Cars that was not honored at all. ... Read More

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DealerRater - Mar 17, 2026

Found the dealership to be shady on pricing at best. I was given one price on the site and when I received the final price it included a 3000.00 reconditioning fee, which on its own shows that you lied about the price of the vehicle, 2) the vehicle only had 12000 miles so there is no way you did 3000.00 of "Reconditioning to it". Next after buying a 32000.00 vehicle you didn't even have the professionalism to fill it up with gas. Great customer care. Then I had a 100.00 coupon for the vehicle through True Cars that was not honored at all. I bought the car because it was what i wanted, not because of the dealership at all. I will not recommend anyone coming to your dealership until you actually start acting like you care about the customer. I can only imagine if this is how you treat someone buying a car, what it would be like coming back for service or care. It's the little things that customers remember when buying a car and you missed the mark.

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I really enjoy the whole experience! The great customer service, support, atmosphere and the fast pace of the whole process it was amazing! I will definitely recommend Universal Hyundai to my friends & family! Thank you!

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very accommodating... very pleasant... accurate description... works with customers to get the best experience... would recommend highly..

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Gracias Universal Hyundai. El dealer mas transparente y confiable que e visitado. Gracias a Carlos Rivera. Muy profesional, transparente y con mucho conocimiento te hace las mejores recomendaciones segun tu situacion. Gracias a todos.

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The staff was amazing phenomenal job jonathan rodriguez was great ramces was amazing showing us every step

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Gracias a juvenal nava por excelente atención, paciencia y dedicación y a todo el grupo de trabajo

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I like the Hyundai vehicles, but in this actual lease, I didn’t get the total information!

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Wonderful experience purchasing my vehicle, Jennifer was exceptionally helpful and Hector was efficient. Great experience overall from beginning to end

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Everyone is nice and helpful. Attention to detail was impressive. I would recommend this dealer to anyone looking to buy a vehicle.

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Great experience - everything went smoothly without any complications or misunderstandings. Great team from top to bottom executed well for me. Special thanks to Billy King!

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Very Happy with my new Car thank you universal hyundai everything was perfect the deal very ease.

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Highly professional and excellent customer service. Jennifer, Billy, Cesar and everyone who worked with me were awesome! Smooth and comfortable experience from start to finish.

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Brian, excelente vendedor, amable y explicit todo con claridad, en fin todos muy amables el servicio es genial

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Provide excellent customer service. Keeps you updated on the status of your vehicle either in person or text.

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No pressure, Carlos Roman explain very well all the Santa Cruz features. I'm very happy with the purchase

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Great costumer service. Good deals, I love It so much. I definitely recommend it. My experience were so great

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Good personal and best services. Enjoy for take my new Nissan Frontier Pro X 2025.

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Rudy was an amazing sales rep and we were so satisfied with every part of the process. They made it all easy and seriously considered our needs. From Rudy, to the manager, to the financial rep, we were thrilled with the entire process. I felt like they truly cared what WE wanted, not trying to talk is into something.

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valeria was a great person with my car she help me with my new santa fe

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Thanks to Universal Hyundai and my star salesperson for helping me modify my monthly payment on my Tucson. Thanks to Raymundo and the Universal Hyundai team for making it possible.

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I was fine until he disregarded what I asked of him which was the bow. It's the little things. Plus, no follow-up calls etc. no paper work. Selling a car is easy. It was ok. Alex made it happen. I genuinely appreciate him. I will see him in about 6 to one year to swap my car. you're the man!!

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This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all ... Read More

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DealerRater - Sep 3, 2025

This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all i wanted was a phone call explaining what was going on. I don't see why that is so hard. The communication here is terrible.

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I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received ... Read More

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DealerRater - Aug 31, 2025

I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando.

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The whole staff members are very friendly and customer oriented, frank and mustafa are the best

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I found the perfect car and the staff was excellent! Great experience! I would definitely recommend!

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Wonderful place to buy a car, nice service and really good prices. All is shown to you in clear disclosure

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Arnaldo was a real pleasure to work with, a professional through the entire process. I highly recommend him to all my friends and family. Thank you again.

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DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I ... Read More

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DealerRater - Aug 15, 2025

DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I was forced to buy another vehicle. And to make matters worse, the salesman here took advantage of my urgent situation—pressuring me into a deal where I’m paying nearly $60,000 for a car worth around $25,000. This was pure exploitation at a vulnerable time. Universal Hyundai Genesis does not operate in good faith. They cut corners on repairs, sell cars at outrageous markups, and take advantage of people who need help. If you value your time, money, and safety, stay as far away from this dealership as possible.

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This place is unacceptable.... They will actually rob you with a smile if you don't pay attention.

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Super kind, honest and professional humans. Loved every interaction and would come back! Interaction was professional, respectful and everyone was extremely knowledgable.

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Great Customer Service, very good space and great deal. Very patient and kind. The deal and people treated me very good.

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I no longer trust your Service Department, and as a result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 each and one for $1.00) for a total of $714.55 installed. Additionally, I was quoted $119.95 for a "One Time Four Wheel Alignment," but I was charged $129.95, along with $55.58 in taxes. For a Total of $916.53 The service department originally provided me with an estimate of $916.53, including taxes. However, when I received the final bill, I ended up paying $1,230.52, which is a difference of $313.99. Upon reviewing my ... Read More

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DealerRater - Jul 31, 2025

I no longer trust your Service Department, and as a result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 each and one for $1.00) for a total of $714.55 installed. Additionally, I was quoted $119.95 for a "One Time Four Wheel Alignment," but I was charged $129.95, along with $55.58 in taxes. For a Total of $916.53 The service department originally provided me with an estimate of $916.53, including taxes. However, when I received the final bill, I ended up paying $1,230.52, which is a difference of $313.99. Upon reviewing my invoice at home, I noticed that the Hyundai Service Technician had added an unauthorized charge for an "Induction Service," amounting to $135.66. To my surprise, the Service Technician also included an extra surcharge of $35.84 for using my credit card. I have been a loyal customer at Universal Hyundai for the past 10 years, and this is the first time I have encountered a credit card surcharge. It is surprising that a business as large as Universal Hyundai is now charging 3% for credit card payments. This feels unwelcome and is not something I would expect from a reputable establishment; even fast food chains like Burger King do not impose surcharges for credit card use.

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Excelente servicio y atenciones de primera, un personal altamente preparado, todo muy facil y claro

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My sales person was jorge negron from the Nissan side, I would highly recommend him to anyone.

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The wait for finance was bad, but then AFTER EVERYTHING WAS FINISHED, I was told I have to wait for insurance to seal before leaving. I was there until well after closing waiting on what should have been a non issue.

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No hard sales tactics - just informative and patient. From sales to finance it was a great experience.

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My sales person Jhonny Mendieta was outstanding! Very knowledgeable of the vehicle; He was patient, professional and overall Classy. I explained what I wanted & he delivered.

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It’s always a great experience to have a professional team of people that will work with us on getting the best cars in the market.

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Big big thanks to the team at Universal Genesis for all of their help getting us a great lease on a new g70 . Special shout out to Nick Gomez- thanks for being an awesome sales guy and getting that registration to us literally over night! Ramces Rivera - thanks for making the finance process smooth easy and stress free , Alfonso Scurry- Amigo, you're the man! And Jose Cepada - thank you for going above and beyond our expectations.

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Highly recommend this dealership to everyone, specially Gilberto and Raul. Thank you so much to everyone who helped me.

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Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contacted the leadership team and they also are not helpful or responsive. We purchased the car believing in the services related to being a Genesis dealer and they have not lived up to the expectations. Truly disappointing.

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Carlos and Cesar are both great people and they have been very helpful and supportive in helping us get another vehicle and staying with the Hyundai family

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Professional, attentive and knowledgeable service. Will buy again from here! Appreciate the patience in helping us find the right vehicle for us.

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From start to finish just a fantastic experience, oh, and a great deal on top of the treatment! Highly recommend.

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Andrés es un gran ser humano, se coloca en el lugar del comprador es un gran vendedor

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The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

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The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

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Awesome service. Carlos was a pleasure to work with when choosing a new car. Would recommend.

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Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they are telling me they are working on it, however I just found out it was replaced at 34 miles! This was not disclosed to me when purchased or on its Carfax report. This tells me it's a lemon, but they just say they will fix it and call me when it's ready. No refund of course for this truck I paid cash for! A car with now 9,000 miles ... Read More

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DealerRater - Jun 5, 2025

Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they are telling me they are working on it, however I just found out it was replaced at 34 miles! This was not disclosed to me when purchased or on its Carfax report. This tells me it's a lemon, but they just say they will fix it and call me when it's ready. No refund of course for this truck I paid cash for! A car with now 9,000 miles and the whole electrical system is blown and they want to FIX IT? WTH?? DO NOT BUY FROM THIS DEALERSHIP!!!

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I will never return here! Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At no time during that 9+ hours did I receive any communication from the service advisor about the status of repairs unless I went to his booth! No text, no face-to-face, no email. Nothing!! No contact about was the technician found, what they recommend, pricing - NOTHING! The lack of communication from the service advisor was appalling, and he was certified "Expert" by them. I do appreciate ... Read More

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DealerRater - May 31, 2025

I will never return here! Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At no time during that 9+ hours did I receive any communication from the service advisor about the status of repairs unless I went to his booth! No text, no face-to-face, no email. Nothing!! No contact about was the technician found, what they recommend, pricing - NOTHING! The lack of communication from the service advisor was appalling, and he was certified "Expert" by them. I do appreciate the advisor for noticing my extended warranty and for handling the claim with them, but it would have been appropriate for him to keep me in the loop instead of me having to come ask him what the status was Also, spending 9 hours in that 1970s-era customer lounge was far from comfortable. The slow pace of the servicing and lack of communication is what will keep me from coming back here. I would rather drive to Daytona Beach or Tampa if I will receive better communication and faster service. Hyundai Motors makes a great product, but this service department tarnished that name. Never again!

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Salesman at beginning of looking was great her name was Laura and then she got help from Pablo. Too bad Pablo forgot who we were the next day because there was a part missing from the car. No one explained to us on how the buttons in the car worked and when we get an oil change or when the tag would be transferred. They were fine when we were buying but ignored us when we gave them the money.

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I found it the solution for my needs. Thank you Andy for all your help.

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Universal Hyundai provided an amazing car buying experience. Rudys Rubio was extremely helpful, friendly, and knowledgeable. He took the time to answer all my questions and made sure I felt comfortable every step of the way. Cesar Alegre was also very professional and made the process smooth. I'm very happy with my purchase and would definitely recommend this dealership to anyone looking for great service.

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We had an excellent experience with both Derek and Hector when purchasing our two new vehicles. They were very professional and knowledgeable, and helped us navigate the purchase process. They explained everything and made it so simple. We can't recommend them, or the Universal Hyundai dealership enough.

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They try to sell you the car in a more expensive price than their own website and insurances that you don’t ask. Don’t recommend.

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the dealership was friendly. they listened to me and didn’t try to “switch and bait” my purchase. my salesperson raul ruiz was the best. he went the extra mile to make sure i was satisfied with my purchase.

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Darling was able to get me the car I want all the way from Daytona, I’m so happy with my car!

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