This car purchase was by far the most pleasant and collegial one I have ever had!!

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Wow! What a GREAT experience at Universal Hyundai of Orlando! Texting with Laura was helpful in narrowing down dealerships. Laura connected us with the best Dealership Representative, Christian! Notice I didn’t say salesman. Christian listened to our needs, patiently allowed us to see several vehicles, take a test drive. Allowed us to make a solid, informed decision. We bought a vehicle with 0 pressure. Appreciate Hector was completely professional as we paid for the vehicle. Christian was very insightful and gave us great tips to help the process go smoothly through the bank and insurance. Thank you again Christian and ... Read More

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Google - May 30, 2026

Wow! What a GREAT experience at Universal Hyundai of Orlando! Texting with Laura was helpful in narrowing down dealerships. Laura connected us with the best Dealership Representative, Christian! Notice I didn’t say salesman. Christian listened to our needs, patiently allowed us to see several vehicles, take a test drive. Allowed us to make a solid, informed decision. We bought a vehicle with 0 pressure. Appreciate Hector was completely professional as we paid for the vehicle. Christian was very insightful and gave us great tips to help the process go smoothly through the bank and insurance. Thank you again Christian and Universal Hyundai of Orlando.

(Translated by Google) ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided exceptional service from start to finish. He was very professional, honest, attentive, and always willing to help. He made the entire process easy and stress-free. I would definitely recommend Eddy to anyone looking to buy a vehicle. Thank you for the excellent service! ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and always willing to help. He made the entire process smooth and stress-free. I highly recommend Eddy to anyone looking to purchase a vehicle. Thank you ... Read More

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Google - May 30, 2026

(Translated by Google) ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided exceptional service from start to finish. He was very professional, honest, attentive, and always willing to help. He made the entire process easy and stress-free. I would definitely recommend Eddy to anyone looking to buy a vehicle. Thank you for the excellent service! ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and always willing to help. He made the entire process smooth and stress-free. I highly recommend Eddy to anyone looking to purchase a vehicle. Thank you for the excellent service! (Original) ⭐⭐⭐⭐⭐ Excelente experiencia en Universal Hyundai. Eddy Matos me brindó una atención excepcional de principio a fin. Muy profesional, honesto, atento y siempre dispuesto a ayudar. Hizo que todo el proceso fuera fácil y sin complicaciones. Sin duda, recomiendo a Eddy a cualquiera que esté buscando comprar un vehículo. ¡Gracias por el excelente servicio! ⭐⭐⭐⭐⭐ Excellent experience at Universal Hyundai! Eddy Matos provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and always willing to help. He made the entire process smooth and stress-free. I highly recommend Eddy to anyone looking to purchase a vehicle. Thank you for the excellent service!

Thank you Carlos Morales for your service, patience, and dedication to getting me a new car!!!

The customer service provided by Angel Arias is truly something amazing and I appreciate all the knowledge that he has. I recommend anyone interested in doing business with Universal Hyundai to do it with Angel Arias.

Just bought my first car!! Angel Arias was very helpful throughout the entire process and made everything very easy to understand. He was very understanding with my little car knowledge and did a great job making sure I understood what I was buying. Would 100% recommend him for people buying their first car, 10/10 salesmen !!!

Angel Arias, provided exceptional service throughout my car-buying journey. He communicated clearly, respected my budget, and offered thoughtful recommendations without any pressure. His knowledge of the vehicles and financing options made the process efficient and transparent. I left feeling confident in my purchase and truly valued as a customer. I would absolutely work with him again.

Mohammed Khan was by far the best sales person I’ve done business with. Went above and beyond for me and my family and listened to all my wants and needs to get me into the perfect vehicle within my price range and all! If you plan to get a vehicle he’s the right man for the job!

(Translated by Google) Cristian is the best person here. Excellent at his job. Very professional and always with a smile, ready to help. He took all the time in the world to find me the best option! You deserve 10 stars for all your hard work. If you come here, ask for him; you won't regret it! (Original) The best person here Cristian Excelente en su trabajo. Muy profecional y siempre con una sonrisa dispuesto ayudar. Se tomo todo su tiempo para buscarme la mejor opción! You deserve 10 stars for all your hard work . If you come here ask ... Read More

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Google - May 29, 2026

(Translated by Google) Cristian is the best person here. Excellent at his job. Very professional and always with a smile, ready to help. He took all the time in the world to find me the best option! You deserve 10 stars for all your hard work. If you come here, ask for him; you won't regret it! (Original) The best person here Cristian Excelente en su trabajo. Muy profecional y siempre con una sonrisa dispuesto ayudar. Se tomo todo su tiempo para buscarme la mejor opción! You deserve 10 stars for all your hard work . If you come here ask for him you wont regret it!!

Christian was great !!!

The best service ever, fantastic deal, quick approval, best interest rate ever, I will recommend blindly

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The Dealership was great, Angel Arias was my Sales guy and he is fantastic to deal with !

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Nice sales rep and clean facilities ! Not enough for trade ! If I would choose other models at other places they would offer more on trade . I know it’s all on the numbers but car buyers offered more but I was too lazy to drive to their places !

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Quick and easy process but there were no alternatives forms of payment therefore I had to pay an excessive fee on top of the down payment

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Jonathan was very easy to work with. He answered all questions and has made himself available for any questions I may have. Easy process on negotiations as well.

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Dealt with salesman remotely which was efficient and effective. We already had negotiated price and terms, credit check was already done prior to physically walking into the dealership. Just didn’t like the time it took to process, sign and close documents as took long given price, finance terms and credit checks were already done prior to physically walking into dealer.

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Thank you Christian for providing a great car buying experience. I appreciated that you were very courteous, listened to my needs, didn't try to oversell me and were extremely helpful in finding me a car that met my needs. Christian you are the best and I am extremely grateful to you for making this old lady's car buying experience a good one. Thank you Laura for referring me to Christian. Laura F -

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Smooth! I got what I asked for within 3 hours! Thank you sales, Rudys R!

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Great experience with Angel Arias. He was polite, not pushy, and very transparent. He answered all my questions and made the process smooth and easy. Highly recommend.

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Very nice dealership. Everyone was so helpful and kind. I had a great experience with Richard Abreu picking out my car and dealing with the finances with Frankie. Thank you!

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eddie was great! i could finally buy my first car

(Translated by Google) Excellent service from Adrian the Mischievous, I love my new Tucson!!! (Original) Excelente servicio de Adrian el travieso, me gusto mi nueva Tucson!!!

(Translated by Google) Excellent service from Adrian the Mischievous, I loved my new car!! Thank you (Original) Excelente servicio de Adrian el travieso, me encanto mi Nuevo carro!! Graciass

(Translated by Google) Excellent service from Adrian the Mischievous, very kind and helpful when selling me my new car!!! (Original) excelente servicio de adrián el travieso, muy amable y servicial a la hora de venderme mi nuevo automóvil!!!

(Translated by Google) Excellent service from Adrian the Mischievous! He was very kind and helped my family and me get our new car. Thank you! (Original) Excelente servicio de Adrián el travieso, el fue muy gentil y me ayudo a mi y a mi familia a conseguir nuestro nuevo carro. Gracias!!!!!

(Translated by Google) Great service from Adrian the Mischievous, such a great piece and dealing!! (Original) Buen servicio de Adrian el Travieso, such a great piece and dealing!!

(Translated by Google) Adrian the mischievous one provided excellent service; he got me the vehicle of my dreams along with a great experience. (Original) excelente la atención de Adrián el travieso, me consiguió el vehículo de mis sueños junto a una buena experiencia.

(Translated by Google) Great service from Adrian the mischievous one, he got me a super deal to take the vehicle I liked. (Original) Buen servicio de Adrián el travieso, me consiguió un súper deal para llevarme el vehículo que me gustaba.

(Translated by Google) Excellent service from Adrian the mischievous one, he was very helpful and assisted in getting my vehicle. (Original) excelente servicio de Adrian el travieso, fue muy servicial y fue de ayuda para conseguir mi vehiculo

I had a great experience working with John Gomes while purchasing my 2021 Hyundai Elantra. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right car not just making a sale. John took the time to answer all of my questions, explain the features in detail, and made sure I felt comfortable every step of the way. He was patient, never pushy, and really listened to what I was looking for. The entire process from test driving to finalizing the paperwork was smooth and stress-free. What stood out most was his honesty ... Read More

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Google - Apr 28, 2026

I had a great experience working with John Gomes while purchasing my 2021 Hyundai Elantra. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right car not just making a sale. John took the time to answer all of my questions, explain the features in detail, and made sure I felt comfortable every step of the way. He was patient, never pushy, and really listened to what I was looking for. The entire process from test driving to finalizing the paperwork was smooth and stress-free. What stood out most was his honesty and transparency. Even after I took the car home, he reached out to see if everything was good with the car. Whenever I text him, he immediately responds. I truly felt like he had my best interests in mind, which is rare in car buying experiences. I will definitely be back for my 2nd car. If you're looking for someone reliable and easy to work with, I highly recommend asking for John Gomes. Thank you again John, for making this such a positive experience!

John Gomes provided me with excellent service, demonstrating great professionalism. He was patient and attentive to every detail. He guided me through the entire process of purchasing my car, and I am EXTREMELY satisfied. I will definitely seek him out again for my future car purchases.

John Gomes is a very attentive salesperson—he's someone I trust. He is well-informed and extremely helpful.

Nothing but great things to say about my experience with Universal Hyundai. I decided for the Hyundai Palisade for myself. I was referred to Nestor, the sales executive who did an amazing job helping me on the process. I was not the easiest customer and have many specific details on the vehicle that were a must to have. Nestor took the time to look for the specific vehicle that meet my needs and demands in such a stress free experience. Loved his honesty, knowledge on the vehicles, excellent customer service and the time he took to show me patiently until ... Read More

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Google - Apr 27, 2026

Nothing but great things to say about my experience with Universal Hyundai. I decided for the Hyundai Palisade for myself. I was referred to Nestor, the sales executive who did an amazing job helping me on the process. I was not the easiest customer and have many specific details on the vehicle that were a must to have. Nestor took the time to look for the specific vehicle that meet my needs and demands in such a stress free experience. Loved his honesty, knowledge on the vehicles, excellent customer service and the time he took to show me patiently until my final decision. Once decided, he introduced his manager, Giovanni, who put the cherry on top on the deal. No hassles, stress free deal, and transparent on numbers. He was on top of making the deal to happen taking into accountability what I was looking for financially in a very short time. Nestor and Giovanni went far and beyond on my purchase. I really appreciate both your help to make this process so fast and smooth; THANK YOU! I am IN LOVE with my new vehicle. Definitely go and look for Nestor and Giovanni at Universal Hyundai on your next car hunting...

Isa Alvarez VIP manager, thanks for your attention and great deal.

(Translated by Google) Isa Alvarez, VIP Manager, got the best deal for my son's Tucson. When you come, she'll do her best for you and your family. (Original) Isa Alvarez VIP Manager consiguió el mejor negocio para la tucson de mi hijo, cuando vengas ella hará lo mejor para ti y tu familia

Angel Arias and Pablo were the best! Really happy with my new car!!

Angel A and Pablo were very nice!

Felix was a Wonderful Sales Associate, super knowledgeable, right to the point and asking questions to find out exactly what you are looking for

Relatively painless experience to lease a new car. Was able to do most everything online with Mohammed Khan and just had to come in and sign paperwork. Definitely recommend.

Juvenal was very pleasant and worked hard to help us find and be satisfied with our purchase. My only critique is he did not know a lot about the differences in the trim of the Elantra models. Otherwise he was great! I was very dissatisfied with the finance department employee, Jake McNeely. He was pleasant until we did not purchase a warranty package. Then he literally spoke 5 words to me. Just shoved the notepad to sign stuff with little to no explanation of what I was signing. Very rude, and didn’t even offer a handshake as we parted. Or ... Read More

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DealerRater - Apr 25, 2026

Juvenal was very pleasant and worked hard to help us find and be satisfied with our purchase. My only critique is he did not know a lot about the differences in the trim of the Elantra models. Otherwise he was great! I was very dissatisfied with the finance department employee, Jake McNeely. He was pleasant until we did not purchase a warranty package. Then he literally spoke 5 words to me. Just shoved the notepad to sign stuff with little to no explanation of what I was signing. Very rude, and didn’t even offer a handshake as we parted. Or a sentence. I understand he gets commission from the sale of the warranties, but he could still be professional if he doesn’t sell one. Other than Jake, it was a pleasant buying experience.

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Mohammed Khan was a wonderful salesman and helped my grandson purchase his first car

I just bough a car from Jhonny and he was terrific Friendly knowledgeable and willing to go the extra mile I raally appreciate him and will be referring friends and family to go see him when they need a car Thanks Jhonny

Christian was a great salesperson. He help me with the knowledge of the car. He took his time making sure the information I need for the car. Definitely come see him at Universal Hyundai in Orlando.

CARLOS CASTRI VIP MANAGER THANK YOU FOR EVERYTHING WENT ABOVE & FAR BEYOND EXCEED EXPECTATIONS DESERVES A BIG RAISE!!!!!

(Translated by Google) Tony Rangel's excellent service helped me throughout the process of buying my new car, and the Universal Hyundai Orlando was truly amazing. (Original) La atención excelente Tony Rangel me ayudó en este proceso de comprar mi carro nuevo y de verdad fue increíble el universal Hyundai Orlando

Could not believe how I was addressed in this location by management. I didn’t hear him say the name and he said “I already told you” and walked away. Disgusting place.

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(Translated by Google) Isa Álvarez, VIP manager, thank you so much for the excellent service and guidance in finding the perfect vehicle for me 🥰🥰 Without a doubt, Hyundai is the best. Highly recommended… (Original) Isa Álvarez vip manager muchas gracias por la excelente atención y la orientación para poder encontrar el vehículo que necesita para mi 🥰🥰 sin duda alguna Hyundai es lo mejor . Súper recomendados …

Great customer service and awesome employees can ask for anything else. I believe it’s a great place to shop a car.

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Son unos estafadores no vallan arreglar carros ahí son unos estafadores fui con un problema yy no me lo resolvieron

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Super nice to deal with and a very easy process. Cheap deals on car leases.

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This is my second palisade in 3 years. Jonathan R took time to create a video of the cars and send to me the night before my appointment. We found the right car after look at several of them. Finance was quick and easy. I would recommend Universal Hyundai to anyone needing a good deal.

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Everything is fine Everything is great the salesperson is great thank you for your service.

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I am extremely disappointed with my 2026 Hyundai Palisade Calligraphy. This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable. My vehicle developed a transmission problem after just 3 months of use and with only 2,800 miles on it — on a brand new car. That alone is already extremely concerning. My vehicle then sat at the dealership for over 30 days due to this issue. To make matters worse, when I finally got the car back, it was returned in terrible condition. The interior was dirty, the steering wheel — which is light grey — was covered ... Read More

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DealerRater - Mar 26, 2026

I am extremely disappointed with my 2026 Hyundai Palisade Calligraphy. This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable. My vehicle developed a transmission problem after just 3 months of use and with only 2,800 miles on it — on a brand new car. That alone is already extremely concerning. My vehicle then sat at the dealership for over 30 days due to this issue. To make matters worse, when I finally got the car back, it was returned in terrible condition. The interior was dirty, the steering wheel — which is light grey — was covered in black grease from mechanic hands, and there was a strong, unpleasant smell inside the car. After keeping my vehicle for over a month, they couldn’t even do the bare minimum of returning it clean and properly cared for. Then, the very same week I got the car back, news broke about a safety recall involving the rear power seats — the same model I own — after a tragic fatal incident involving a child. As a mother of a young child, this was extremely disturbing and made me lose even more confidence in this vehicle. I have only owned Honda vehicles in the past, and I deeply regret switching to Hyundai. The salesperson assured me that Hyundai was an extremely safe and reliable brand, but my experience has been the complete opposite. Between serious mechanical issues, poor service, and now major safety concerns, I regret this purchase. This is not what you expect from a brand-new vehicle, especially one marketed as a premium family SUV. I would not recommend this car, especially for families with young children.

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Found the dealership to be shady on pricing at best. I was given one price on the site and when I received the final price it included a 3000.00 reconditioning fee, which on its own shows that you lied about the price of the vehicle, 2) the vehicle only had 12000 miles so there is no way you did 3000.00 of "Reconditioning to it". Next after buying a 32000.00 vehicle you didn't even have the professionalism to fill it up with gas. Great customer care. Then I had a 100.00 coupon for the vehicle through True Cars that was not honored at all. ... Read More

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DealerRater - Mar 17, 2026

Found the dealership to be shady on pricing at best. I was given one price on the site and when I received the final price it included a 3000.00 reconditioning fee, which on its own shows that you lied about the price of the vehicle, 2) the vehicle only had 12000 miles so there is no way you did 3000.00 of "Reconditioning to it". Next after buying a 32000.00 vehicle you didn't even have the professionalism to fill it up with gas. Great customer care. Then I had a 100.00 coupon for the vehicle through True Cars that was not honored at all. I bought the car because it was what i wanted, not because of the dealership at all. I will not recommend anyone coming to your dealership until you actually start acting like you care about the customer. I can only imagine if this is how you treat someone buying a car, what it would be like coming back for service or care. It's the little things that customers remember when buying a car and you missed the mark.

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I really enjoy the whole experience! The great customer service, support, atmosphere and the fast pace of the whole process it was amazing! I will definitely recommend Universal Hyundai to my friends & family! Thank you!

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very accommodating... very pleasant... accurate description... works with customers to get the best experience... would recommend highly..

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Gracias Universal Hyundai. El dealer mas transparente y confiable que e visitado. Gracias a Carlos Rivera. Muy profesional, transparente y con mucho conocimiento te hace las mejores recomendaciones segun tu situacion. Gracias a todos.

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The staff was amazing phenomenal job jonathan rodriguez was great ramces was amazing showing us every step

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Gracias a juvenal nava por excelente atención, paciencia y dedicación y a todo el grupo de trabajo

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I like the Hyundai vehicles, but in this actual lease, I didn’t get the total information!

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Wonderful experience purchasing my vehicle, Jennifer was exceptionally helpful and Hector was efficient. Great experience overall from beginning to end

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Everyone is nice and helpful. Attention to detail was impressive. I would recommend this dealer to anyone looking to buy a vehicle.

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Great experience - everything went smoothly without any complications or misunderstandings. Great team from top to bottom executed well for me. Special thanks to Billy King!

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Very Happy with my new Car thank you universal hyundai everything was perfect the deal very ease.

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Highly professional and excellent customer service. Jennifer, Billy, Cesar and everyone who worked with me were awesome! Smooth and comfortable experience from start to finish.

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Brian, excelente vendedor, amable y explicit todo con claridad, en fin todos muy amables el servicio es genial

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Provide excellent customer service. Keeps you updated on the status of your vehicle either in person or text.

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No pressure, Carlos Roman explain very well all the Santa Cruz features. I'm very happy with the purchase

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Great costumer service. Good deals, I love It so much. I definitely recommend it. My experience were so great

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Good personal and best services. Enjoy for take my new Nissan Frontier Pro X 2025.

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Rudy was an amazing sales rep and we were so satisfied with every part of the process. They made it all easy and seriously considered our needs. From Rudy, to the manager, to the financial rep, we were thrilled with the entire process. I felt like they truly cared what WE wanted, not trying to talk is into something.

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valeria was a great person with my car she help me with my new santa fe

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Thanks to Universal Hyundai and my star salesperson for helping me modify my monthly payment on my Tucson. Thanks to Raymundo and the Universal Hyundai team for making it possible.

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I was fine until he disregarded what I asked of him which was the bow. It's the little things. Plus, no follow-up calls etc. no paper work. Selling a car is easy. It was ok. Alex made it happen. I genuinely appreciate him. I will see him in about 6 to one year to swap my car. you're the man!!

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This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all ... Read More

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DealerRater - Sep 3, 2025

This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all i wanted was a phone call explaining what was going on. I don't see why that is so hard. The communication here is terrible.

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I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received ... Read More

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DealerRater - Aug 31, 2025

I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando.

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The whole staff members are very friendly and customer oriented, frank and mustafa are the best

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I found the perfect car and the staff was excellent! Great experience! I would definitely recommend!

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Wonderful place to buy a car, nice service and really good prices. All is shown to you in clear disclosure

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Arnaldo was a real pleasure to work with, a professional through the entire process. I highly recommend him to all my friends and family. Thank you again.

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DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I ... Read More

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DealerRater - Aug 15, 2025

DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I was forced to buy another vehicle. And to make matters worse, the salesman here took advantage of my urgent situation—pressuring me into a deal where I’m paying nearly $60,000 for a car worth around $25,000. This was pure exploitation at a vulnerable time. Universal Hyundai Genesis does not operate in good faith. They cut corners on repairs, sell cars at outrageous markups, and take advantage of people who need help. If you value your time, money, and safety, stay as far away from this dealership as possible.

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This place is unacceptable.... They will actually rob you with a smile if you don't pay attention.

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Super kind, honest and professional humans. Loved every interaction and would come back! Interaction was professional, respectful and everyone was extremely knowledgable.

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Great Customer Service, very good space and great deal. Very patient and kind. The deal and people treated me very good.

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I no longer trust your Service Department, and as a result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 each and one for $1.00) for a total of $714.55 installed. Additionally, I was quoted $119.95 for a "One Time Four Wheel Alignment," but I was charged $129.95, along with $55.58 in taxes. For a Total of $916.53 The service department originally provided me with an estimate of $916.53, including taxes. However, when I received the final bill, I ended up paying $1,230.52, which is a difference of $313.99. Upon reviewing my ... Read More

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DealerRater - Jul 31, 2025

I no longer trust your Service Department, and as a result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 each and one for $1.00) for a total of $714.55 installed. Additionally, I was quoted $119.95 for a "One Time Four Wheel Alignment," but I was charged $129.95, along with $55.58 in taxes. For a Total of $916.53 The service department originally provided me with an estimate of $916.53, including taxes. However, when I received the final bill, I ended up paying $1,230.52, which is a difference of $313.99. Upon reviewing my invoice at home, I noticed that the Hyundai Service Technician had added an unauthorized charge for an "Induction Service," amounting to $135.66. To my surprise, the Service Technician also included an extra surcharge of $35.84 for using my credit card. I have been a loyal customer at Universal Hyundai for the past 10 years, and this is the first time I have encountered a credit card surcharge. It is surprising that a business as large as Universal Hyundai is now charging 3% for credit card payments. This feels unwelcome and is not something I would expect from a reputable establishment; even fast food chains like Burger King do not impose surcharges for credit card use.

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Excelente servicio y atenciones de primera, un personal altamente preparado, todo muy facil y claro

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My sales person was jorge negron from the Nissan side, I would highly recommend him to anyone.

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The wait for finance was bad, but then AFTER EVERYTHING WAS FINISHED, I was told I have to wait for insurance to seal before leaving. I was there until well after closing waiting on what should have been a non issue.

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No hard sales tactics - just informative and patient. From sales to finance it was a great experience.

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My sales person Jhonny Mendieta was outstanding! Very knowledgeable of the vehicle; He was patient, professional and overall Classy. I explained what I wanted & he delivered.

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It’s always a great experience to have a professional team of people that will work with us on getting the best cars in the market.

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Big big thanks to the team at Universal Genesis for all of their help getting us a great lease on a new g70 . Special shout out to Nick Gomez- thanks for being an awesome sales guy and getting that registration to us literally over night! Ramces Rivera - thanks for making the finance process smooth easy and stress free , Alfonso Scurry- Amigo, you're the man! And Jose Cepada - thank you for going above and beyond our expectations.

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Highly recommend this dealership to everyone, specially Gilberto and Raul. Thank you so much to everyone who helped me.

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Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contacted the leadership team and they also are not helpful or responsive. We purchased the car believing in the services related to being a Genesis dealer and they have not lived up to the expectations. Truly disappointing.

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Carlos and Cesar are both great people and they have been very helpful and supportive in helping us get another vehicle and staying with the Hyundai family

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Professional, attentive and knowledgeable service. Will buy again from here! Appreciate the patience in helping us find the right vehicle for us.

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From start to finish just a fantastic experience, oh, and a great deal on top of the treatment! Highly recommend.

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Andrés es un gran ser humano, se coloca en el lugar del comprador es un gran vendedor

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The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

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